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- Tasks: Lead a dynamic team to deliver top-notch customer service and manage daily operations.
- Company: Join a thriving company in Watford with a hybrid working model.
- Benefits: Enjoy a competitive salary, health care, pension, and sales incentives.
- Why this job: Make a real difference by leading a high-performing team and enhancing customer experiences.
- Qualifications: A Levels or equivalent, with previous team leadership and customer service experience.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 54000 £ per year.
To oversee and support a small but high-performing team of Customer Service Representatives. In this role, you will be responsible for the day-to-day supervision, motivation, and development of your team whilst also contributing to the tasks required to ensure customer orders, credits, and queries are processed in a timely manner.
Daily activities will include:
- Processing customer orders via SAP.
- Resolving customer queries in an efficient and professional manner.
- Dealing with and processing credit claims.
- Supporting the commercial sales teams and their customers with product and sales reports.
Order Processing:
- All customer orders processed and delivered within the agreed timelines.
- Day to Day Management of our Warehousing Partner in relation to UK Stock Management and sales order processing: Clear & Accurate reporting and actions from warehousing partner.
- Production of a daily sales report and projected month end / projected year end: Clear timely information to give all internal functions full visibility of sales and stock.
- Deal with all inbound customer queries within 3 working hours. Where this is not possible and needs to be referred to other departments, responsibility for managing the process remains with the role holder: All customers receive a first-class service.
People Management – Supervision, Motivation and Development of the customer care team. Customer awareness at prescribing level and dispensing level is maximized.
Educational, Experience and Qualifications:
- Educated to A Level standard or equivalent.
- Previous team leader experience preferred.
- Customer service experience is a must.
- First Line Management experience preferred.
- Knowledge and Skills: Intermediate Excel user.
- Experience of using SAP.
- Demonstrable success in dealing with external customer queries.
- Ability to work on own initiative.
- Proven ability to work to tight time-based deadlines.
- Significant experience of working in a sales support environment.
Compensation:
- Sales Incentives – 30%.
- Private Health & Dental Care.
- Pension – 7%.
Customer Services Team Lead in London employer: Cpl Life Sciences
Contact Detail:
Cpl Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Lead in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a mate or in front of the mirror. Focus on how your past experiences relate to the Customer Services Team Lead role. We want you to feel confident and ready to impress!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Think about asking about their approach to team development or how they handle customer queries.
✨Tip Number 4
After your interview, don’t forget to send a thank-you email! It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous team leader experience and customer service skills to show us you're the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your leadership style can motivate a high-performing team. Keep it engaging and personal!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to the responsibilities of the Customer Services Team Lead role. Mention any specific achievements in managing teams or resolving customer queries efficiently.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cpl Life Sciences
✨Know Your Team Dynamics
Before the interview, think about how you would manage and motivate a small team. Be ready to share specific examples of how you've successfully led a team in the past, especially in customer service roles. This will show that you understand the importance of team dynamics and can bring that experience to the table.
✨Familiarise Yourself with SAP
Since the role involves processing customer orders via SAP, it’s crucial to brush up on your SAP knowledge. If you have experience using it, prepare to discuss how you’ve used it to improve efficiency or resolve issues. If not, do some quick research to understand its basic functionalities.
✨Demonstrate Customer-Centric Thinking
Be prepared to talk about how you handle customer queries and ensure first-class service. Think of a time when you turned a negative customer experience into a positive one. This will highlight your problem-solving skills and commitment to customer satisfaction.
✨Showcase Your Reporting Skills
The role requires producing daily sales reports and managing stock information. Bring examples of how you've used Excel for reporting in previous roles. If you can, mention any specific metrics you tracked and how they contributed to business decisions, as this will demonstrate your analytical skills.
