Overview
Job Title: Regulatory Affairs Training Manager – Regulatory Information Management (RIM)
Description: 18-month Contract, Inside IR35
Location: Remote, 1x a month travel to West London
Rate: £430 / day via umbrella engagement only
The RA Training Manager - RIM will have a key role in the success of continued Veeva RIM roll-out and implementation. Supporting Organizational Change Management (OCM) training activities as a core SME and ensuring RA staff have access to fit-for-purpose training material. In alignment with the Functional Change Lead, the RA Training Manager - RIM will be responsible for the training plan creation and management, contribute to the design of training approach, prepare training materials, and organize training development; training coordination and delivery to Super Users and End Users.
Major Accountabilities
- Program Training Materials Development and Publishing
- Review and validate central Training material related to Veeva RIM platform deployment
- Create any local Function-specific materials as required, especially for Super Users
- Ensure training materials are regularly updated for program changes (incl. Job aids, e-learnings, etc)
- Set up any mandatory e-Learning content training in Up4Growth for training push
- Training Communications
- Customize Training communications material from Central Training team to provide proactive information and regular updates
- Contribute to creating and delivering Function-specific Training communications and materials as necessary, in line with agreed central governance processes
- Support coordination and promotion of Show & Tell / demo sessions within Function
Super User - Training Coordination, Delivery & Tracking
- Attend central Train the Trainer sessions
- Align with Functional Change Lead to: Schedule Super User training sessions in Up4Growth, Deliver Training sessions, and generate Up4Growth Super User Tracking reports
End User - Training Coordination & Delivery
- Schedule End User Instructor-Led training sessions in Up4Growth, leveraging Function End User lists
- Deliver Training sessions
- Support Super Users during their own training sessions to End Users (tech and content support)
- Provide support to End Users throughout the training period
- End User Training Records & Systems Permission Management
- Generate Up4Growth End User Tracking reports
- Track actual Attendance Report and compile End User Completion Reports
- Ensure all Function associates achieve training pass, and any other approvals required in order to secure Veeva access authorisation
- Ensure Functional business roles are correctly mapped to correct system roles and permissions
Stakeholder Management & Engagement
- Help to raise Functional Training-related risks, issues, and change requests as required via appropriate channels, ensuring Central OCM team visibility
- Regularly connect with Functional stakeholders to understand and mitigate concerns
Training Materials Maintenance Post Go-Live
- Liaise with Veeva Product Owners to understand release impacts (x3 per year) on existing system, processes, and ways of working
- Identify key affected audiences
- Conduct impact assessment on existing training materials
- Revise, retire or create new materials and job support tools that reflect release changes
- Plan and execute training delivery strategies to key impacted audiences
- Schedule, communicate and deliver training as needed
- Evaluate training effectiveness
- Assess for effective adoption of release changes, preparing further supports, if needed
Performance Indicators
- Establishment of effective training strategies and delivery methods that meet end user expectations
- Documented & reported evidence of up-skilling of the RA organization on the new NRV system
- High training completion and user adoption rate at go-live
- Low number of support tickets raised related to lack of training clarity / material
- Training Satisfaction rating by Super Users and End Users
Ideal Background
Education : Life Science Degree or other University degree with equivalent experience
Experience and skills :
- Strong training, communications, project management skills
- Experience in Project management tools & systems
- Proven successful experience on the design and development of training concepts with cross-functional teams
- Strong training delivery capability
- Good understanding and direct experience with Veeva RIM deployments
- Good understanding of all RA roles
- Good Organizational awareness
- Technology-savvy – ability to leverage and use systems, technology and automation to (including digital assistants and AI tools) to derive impactful trainings and communications
- Strong communication skills
For more information, please reach out to me at lucy.kirkaldy@cpl.com
