Job Title: Regulatory Affairs Training Manager - Regulatory Information Management (RIM)
Description: 18-month Contract, Inside IR35
Location: Remote, 1x a month travel to West London
Rate: £430/day via umbrella engagement only
The RA Training Manager - RIM will have a key role in the success of continued Veeva RIM roll-out and implementation. Supporting Organizational Change Management (OCM) training activities as a core SME and ensuring RA staff have access to fit-for-purpose training material. In alignment with the Functional Change Lead, the RA Training Manager - RIM will be responsible for the training plan creation and management, contribute to the design of training approach, prepare training materials, and organize training development; training coordination and delivery to Super Users and End Users.
Major Accountabilities
- Program Training Materials Development and Publishing
- Review and validate central Training material related to Veeva RIM platform deployment
- Create any local Function-specific materials as required, especially for Super Users
- Ensure training materials are regularly updated for program changes (incl. Job aids, e-learnings, etc)
- Set up any mandatory e-Learning content training in Up4Growth for training push
- Training Communications
- Customize Training communications material from Central Training team to provide proactive information and regular updates
- Contribute to creating and delivering Function-specific Training communications and materials as necessary, in line with agreed central governance processes
- Support coordination and promotion of Show & Tell/ demo sessions within Function
Super User - Training Coordination, Delivery & Tracking
- Attend central Train the Trainer sessions
- Align with Functional Change Lead to: Schedule Super User training sessions in Up4Growth, Deliver Training sessions, and generate Up4Growth Super User Tracking reports
End User - Training Coordination & Delivery
- Schedule End User Instructor-Led training sessions in Up4Growth, leveraging Function End User lists
- Deliver Training sessions
- Support Super Users during their own training sessions to End Users (tech and content support)
- Provide support to End Users throughout the training period
- End User Training Records & Systems Permission Management
- Generate Up4Growth End User Tracking reports
- Track actual Attendance Report and compile End User Completion Reports
- Ensure all Function associates achieve training pass, and any other approvals required in order to secure Veeva access authorisation
- Ensure Functional business roles are correctly mapped to correct system roles and permissions
Stakeholder Management & Engagement:
Help to raise Functional Training-related risks, issues, and change requests as required via appropriate channels, ensuring Central OCM team visibility
Regularly connect with Functional stakeholders to understand and mitigate concerns
Training Materials Maintenance Post Go-Live
Liaise with Veeva Product Owners to understand release impacts (x3 per year) on existing system, processes, and ways of working
Identify key affected audiences
Conduct impact assessment on existing training materials
Revise, retire or create new materials and job support tools that reflect release changes
Plan and execute training delivery strategies to key impacted audiences
Schedule, communicate and deliver training as needed
Evaluate training effectiveness
Assess for effective adoption of release changes, preparing further supports, if needed
Performance Indicators
Establishment of effective training strategies and delivery methods that meet end user expectations
Documented & reported evidence of up-skilling of the RA organization on the new NRV system
High training completion and user adoption rate at go-live
Low number of support tickets raised related to lack of training clarity / material
Training Satisfaction rating by Super Users and End Users
Ideal Background
Education: Life Science Degree or other University degree with equivalent experience
Experience and skills:
Strong training, communications, project management skills
Experience in Project management tools & systems
Proven successful experience on the design and development of training concepts with cross-functional teams
Strong training delivery capability
Good understanding and direct experience with Veeva RIM deployments
Good understanding of all RA roles
Good Organizational awareness
Technology-savvy - ability to leverage and use systems, technology and automation to (including digital assistants and AI tools) to derive impactful trainings and communications
Strong communication skills
For more information, please reach out to me at lucy.kirkaldy@
