Expert Business Support Manager

The Role

We are seeking an Expert Business Support Manager with strong Veeva Vault Clinical expertise to join a global clinical operations environment. This role will play a critical part in supporting and enhancing systems that enable efficient study start-up, monitoring, clinical trial management, and eTMF activities.

You will work closely with cross-functional, global stakeholders to deliver impactful, business-critical solutions used across multiple functions worldwide.

Key Responsibilities

• Act as a subject matter expert on global, cross-functional project teams, contributing to the development and optimization of clinical systems
• Compile and define user requirements to support system development and continuous improvement
• Develop deep expertise in relevant applications and advise on optimal usage across the organization
• Recommend and define business rules, system policies, and procedures
• Support system administration activities and coordination efforts
• Perform User Acceptance Testing (UAT) and system validation activities
• Contribute to quality checks, housekeeping, and ongoing system maintenance
• Develop and deliver system training and support sessions as required
• Partner with process experts to define and maintain the application feature roadmap
• Analyze reporting capabilities to support operational plan compliance
• Lead troubleshooting efforts for escalated system issues
• Identify opportunities for system and application enhancements through issue analysis

Key Skills & Experience

• Strong project management capabilities
• Broad understanding of global clinical operations processes and their translation into integrated IT solutions
• Proven experience working with Veeva Vault Clinical
• Ability to adapt quickly in a fast-paced, changing business environment
• Strong technical and analytical skills with a solution-oriented mindset
• Experience collaborating in a global, multicultural, matrix organization
• Ability to lead cross-functional initiatives with significant business impact
• Comfortable working with limited supervision and accountable for developing project proposals
• Excellent written and verbal communication skills in English

Interested?

Apply now or send your CV to luke.sandilands@cpl.com