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- Tasks: Lead a dynamic team to deliver top-notch customer service and manage daily operations.
- Company: Join a forward-thinking company that values teamwork and excellence.
- Benefits: Enjoy a competitive salary, private health care, and generous pension contributions.
- Why this job: Make a real difference by leading a high-performing team and enhancing customer experiences.
- Qualifications: A Levels or equivalent, with previous team leadership and customer service experience.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 54000 £ per year.
To oversee and support a small but high-performing team of Customer Service Representatives. In this role, you will be responsible for the day‑to‑day supervision, motivation, and development of your team whilst also contributing to the day‑to‑day tasks required to ensure customer orders, credits and queries are processed in a timely manner.
Daily activities will include:
- Processing customer orders via SAP
- Resolving customer queries in an efficient and professional manner
- Dealing with and processing credit claims
- Supporting the commercial sales teams and their customers with product and sales reports
Order Processing:
- All customer orders processed and delivered within the agreed timelines
- Day‑to‑day management of our Warehousing Partner in relation to UK Stock Management and sales order processing
- Clear & Accurate reporting and actions from warehousing partner
- Production of a daily sales report and projected month end / projected year end
- Deal with all inbound customer queries within 3 working hours
- All customers receive a first‑class service
People Management – Supervision, motivation and development of the customer care team:
- Customer awareness at prescribing level and dispensing level is maximized
Educational, Experience and Qualifications:
- Educated to A Level standard or equivalent
- Previous team leader experience preferred
- Customer service experience is a must
- First line management experience preferred
Knowledge and Skills:
- Intermediate Excel user
- Experience of using SAP
- Demonstrable success in dealing with external customer queries
- Ability to work on own initiative
- Proven ability to work to tight time‑based deadlines
- Significant experience of working in a sales support environment
Compensation:
- Sales Incentives – 30%
- Private Health & Dental Care
- Pension – 7%
To apply, please submit your CV and cover letter to the provided contact email.
Customer Services Team Lead employer: Cpl Life Sciences
Contact Detail:
Cpl Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Lead
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Services Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and team leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Team Lead position. Share specific examples of how you've motivated teams and handled customer queries effectively.
Showcase Your Skills: Mention your proficiency in SAP and Excel, as these are key for the role. If you have any experience with sales support or managing tight deadlines, make sure to include that too. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Cpl Life Sciences
✨Know Your Stuff
Make sure you’re familiar with the job description and the key responsibilities. Brush up on your knowledge of SAP and Excel, as these are crucial for the role. Being able to discuss how you've used these tools in past experiences will show you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Customer Services Team Lead, you'll need to demonstrate your ability to motivate and develop a team. Prepare examples of how you've successfully led a team in the past, focusing on your approach to supervision and support. Highlight any specific achievements that showcase your leadership style.
✨Customer-Centric Mindset
This role is all about providing first-class service. Be ready to discuss how you've handled customer queries and resolved issues efficiently. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
