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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and efficient order processing.
- Company: Join a forward-thinking company that values teamwork and customer satisfaction.
- Benefits: Enjoy hybrid working, private health care, dental care, and a generous pension plan.
- Why this job: Be part of a supportive culture where your leadership can shine and make a real impact.
- Qualifications: A Levels or equivalent, with prior team leadership and customer service experience preferred.
- Other info: Sales incentives of 30% available, plus opportunities for personal development.
The predicted salary is between 36000 - 54000 £ per year.
Overview
Customer Services Team Lead
Salary: 45k per annum
Location: Watford (Hybrid working)
Role Type: Permanent
Role Purpose:
To oversee and support a small but high-performing team of Customer Service Representatives. In this role, you will be responsible for the day-to-day supervision, motivation, and development of your team whilst also contributing to the day to tasks required to ensure customer orders, credits and queries are processed in a timely manner.
Daily activities will include processing customer orders via SAP, resolving customer queries in an efficient and professional manner, dealing with and processing credit claims, and supporting the commercial sales teams and their customers with product and sales reports.
Order Processing:
• All customer orders processed and delivered within the agreed timelines.
• Day to Day Management of our Warehousing Partner in relation to UK Stock Management and sales order processing:
o Clear & Accurate reporting and actions from warehousing partner.
• Production of a daily sales report and projected month end / projected year end:
o Clear timely, information to give all internal functions full visibility of sales and stock.
o Deal with all inbound customer queries within 3 working hours. Where this is not possible and needs to be referred to other departments responsibility for managing the process remains with the role holder:
o All customers receive a first-class service.
• People Management – Supervision. Motivation and Development of the customer care team:
o Customer awareness at prescribing level and dispensing level is maximized.
Educational, Experience and Qualifications:
• Educated to A Level standard or equivalent.
• Previous team leader experience preferred.
• Customer service experience is a must.
• First Line Management experience preferred
Knowledge and Skills:
• Intermediate Excel user
• Experience of using SAP
• Demonstrable success in dealing with external customer queries
• Ability to work on own initiative
• Proven ability to work to tight time-based deadlines
• Significant experience of working in a sales support environment
Compensation:
• Sales Incentives – 30%
• Private Health & Dental Care
• Pension – 7%.
Apply
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Customer Services Team Lead employer: Cpl Life Sciences
Contact Detail:
Cpl Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Lead
✨Tip Number 1
Familiarise yourself with SAP, as it's a key part of the role. Consider taking an online course or tutorial to brush up on your skills, which will show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight your leadership experience in customer service. Think of specific examples where you've motivated a team or resolved conflicts, as this will demonstrate your capability to manage and develop a high-performing team.
✨Tip Number 3
Prepare to discuss how you handle tight deadlines and customer queries. We value efficiency, so having concrete examples of how you've successfully managed time-sensitive tasks will set you apart.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers during any interviews and show us that you're genuinely interested in being part of our team.
We think you need these skills to ace Customer Services Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and team leadership. Use specific examples that demonstrate your ability to manage a team and resolve customer queries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your previous experience with SAP and how it relates to the job. Highlight your skills in motivating and developing teams, as well as your commitment to providing excellent customer service.
Showcase Relevant Skills: Emphasise your skills in Excel and any experience you have in sales support environments. Provide examples of how you've successfully dealt with customer queries and managed tight deadlines in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Cpl Life Sciences
✨Showcase Your Leadership Skills
As a Customer Services Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed and motivated a team in the past, highlighting any specific challenges you overcame.
✨Familiarise Yourself with SAP
Since the role involves processing customer orders via SAP, make sure you're comfortable discussing your experience with this software. If you have specific examples of how you've used SAP to improve efficiency or resolve issues, be ready to share them.
✨Emphasise Customer Service Excellence
This position requires a strong focus on customer service. Be prepared to discuss your approach to handling customer queries and complaints, and provide examples of how you've ensured a first-class service in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think about situations where you've had to meet tight deadlines or manage multiple tasks simultaneously, and how you handled them.
