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- Tasks: Deliver top-notch customer service and resolve inquiries with professionalism and empathy.
- Company: Join a dynamic team in a supportive and collaborative environment.
- Benefits: Earn £13 per hour, enjoy flexible hours, and gain valuable experience.
- Why this job: Make a real difference by enhancing customer experiences and satisfaction.
- Qualifications: High school qualifications and at least 1 year of customer service experience required.
- Other info: Great opportunity for career growth in a fast-paced setting.
The predicted salary is between 27300 - 31200 £ per year.
The company is seeking a highly skilled and dedicated Customer Service Agent to join our dynamic team. As a Customer Service Agent, you will play a crucial role in ensuring exceptional customer experiences and satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing accurate and timely information. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to handle challenging situations with professionalism and empathy.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via various channels.
- Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
- Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the appropriate department.
- Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
- Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
- Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.
- Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team.
- Stay up to date with product knowledge, industry trends, and company updates to effectively address customer inquiries and provide accurate information.
- Adhere to established service level agreements (SLAs) and maintain a high level of professionalism, empathy, and courtesy in all customer interactions.
- Contribute to a positive and collaborative team environment by actively participating in meetings, training sessions, and sharing knowledge and best practices with colleagues.
Minimum Qualifications:
- High school qualifications or equivalent.
- At least 1 year customer service experience.
- Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook).
- Experience using Customer Service software.
Preferred Qualifications:
- Ability to interact professionally with others and work independently in a fast-paced environment.
- Prior experience utilizing a multi-line telephone system.
- Strong problem solving and interpersonal skills.
- Excellent verbal and written communication skills.
- Highly dependable team player.
- Ability to prioritize workload and complete responsibilities on time.
Customer Service Agent employer: Cpl Life Sciences
Contact Detail:
Cpl Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll need to convey information clearly and professionally. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you successfully resolved customer issues. This will demonstrate your ability to handle challenging situations with ease.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled inquiries and resolved issues in the past, so be specific about your achievements!
Craft a Compelling Cover Message: Your cover message is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-written. We love seeing candidates who can express themselves effectively, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Cpl Life Sciences
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've resolved issues or gone above and beyond for a customer, as these examples will showcase your skills effectively.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your excellent verbal and written communication skills. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Be Ready to Problem-Solve
Expect situational questions that test your problem-solving abilities. Prepare to discuss how you would approach challenging customer interactions, showing your professionalism and empathy in those situations.
