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For Companies At a Glance
- Tasks: Engage with customers, manage communications, and support sales teams.
- Company: Join a dynamic team in the Product Supply and Logistics sector.
- Benefits: Enjoy competitive pay, full training, and a collaborative work environment.
- Why this job: Make a real impact in customer service while developing valuable skills.
- Qualifications: Basic Excel skills required; training on advanced tools provided.
- Other info: 6-month contract with a friendly team atmosphere.
Commercial & Customer Service Representative
Duration: 6 months
Hours: 37.5 per week Mon-Friday
Location: Basingstoke
Pay rate: £14.68 and £19.57 per hour PAYE
We are currently looking for Commercial & Customer Service Representative to join the Product Supply and Logistics Team.
Duties will include all elements of Commercial and Customer Service support.
This will include interacting with key customers and our third-party call centre supplier, handling calls from customers and processing requests, reviewing purchase trends and taking appropriate supply decisions and working directly with customers to ensure appropriate supply.
Key responsibilities will include the following:
- Manage Customer communications (calls, emails etc.) working closely with an external call centre service provider.
- Direct support & liaison with Company Sales Teams
- Processing supply orders
- Provide first line administration support including payment & accounting administration.
- Payment dispute resolution handling
- Generate and review daily, weekly and monthly reports from local systems and review data & analytics for control purposes, including analysis of sales using a variety of tools including (Business Objects, Tableau and Excel)
- Improvement projects supporting distribution of medicines across the UK
- Happy working in a team with a can-do attitude and a drive to close out activities.
- Basic tools such as Excel would be required with full training on other analytic tools provided.
Commercial Customer Service Representative employer: Cpl Life Sciences
Contact Detail:
Cpl Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Customer Service Representative
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Business Objects, Tableau, and Excel. Even if you haven't used them extensively before, having a basic understanding will show your initiative and readiness to learn.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle difficult customer interactions or resolve disputes effectively.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding what they offer will help you engage more meaningfully during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Commercial Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Commercial Customer Service Representative position. Tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experience in handling communications, processing orders, or working with analytics tools like Excel. Use specific examples to demonstrate your skills.
Showcase Your Teamwork Skills: Since the role requires working closely with a team and external partners, mention any past experiences where you successfully collaborated with others. Highlight your can-do attitude and ability to close out activities.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cpl Life Sciences
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Commercial Customer Service Representative. Familiarise yourself with customer communication processes, order processing, and how to handle payment disputes. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since the role involves managing customer communications, be prepared to discuss your previous experiences in customer service. Highlight any specific examples where you successfully resolved issues or improved customer satisfaction. This will show that you have the necessary skills to excel in this position.
✨Familiarise Yourself with Analytical Tools
Although full training will be provided, having a basic understanding of tools like Excel, Business Objects, and Tableau can set you apart from other candidates. Brush up on your data analysis skills and be ready to discuss how you can use these tools to support decision-making and improve supply processes.
✨Demonstrate a Team Player Attitude
The job requires working closely with both customers and sales teams. Be prepared to share examples of how you've collaborated effectively in a team environment. Emphasising your can-do attitude and willingness to support others will resonate well with interviewers looking for a good cultural fit.
