Benefits Specialist – Italian or Spanish speaker

Overview

Role: Senior Benefits Specialist (Italian or Spanish speaker HIGHLY desired)

Location: Chester, (50/50 remote/ hybrid)

Duration: 12 Months

Pay rate: £22 per hour

Position Summary: The Senior Specialist Benefit Operations will be part of People Services and has responsibility for execution and administration of the company benefits and retirement program, including health & welfare, savings plans, and wellness.

Key Business Partners: Benefit Strategy and Governance Center of Excellence (COE) / Payroll / Strategic Benefits Delivery Management Team / Capability Center peers / HR and People Services Business Partners / Finance / Third Party Vendors and Brokers.

Detailed Position Responsibilities:

• Responsible for the effective, end to end operation of benefits programs for assigned markets, ensuring efficiency and positive customer experience.
• Understand, interpret, and communicate benefit plan provisions and processes.
• Proactively document all processes and activities, drafting and updating Local Work Instructions (LWI’s) and Knowledge Articles, including defining streamlined processes for all applicable scenarios.
• Drive implementation of new benefits / benefit designs and process changes into operations, process improvement activities and other projects related to benefit programs.
• Execute and administer day to day activities related to benefit plan eligibility, enrolments, status changes, terminations and claims, including:

• Actioning changes in provider portals.
• Reviewing and reconciling system generated reports and integrations.
• Administering invoicing and payment processes: raising POs, validating invoice specifications and tracking payments, within the defined vendor management framework.
• Logging, managing and monitoring through to resolution any deviations from agreed service standards.

• prepare change request documentation.
• manage and perform testing activities.
• train team members, and HRAs on benefit topics, processes and changes.

Must have requirements:

• Bachelor's degree or equivalent experience.
• In depth experience in Benefits Administration.
• Demonstrated analytical abilities and attention to detail.
• General knowledge and understanding of HR policies, processes, regional Employment Laws and Benefits legislative requirements for the relevant region.
• Proficiency in Excel, particularly vlookups and pivot tables, and other Microsoft Office applications.
• Experience working in a rapid, fast-moving environment which is both complex and changing, together with the ability to successfully manage multiple competing tasks and priorities.
• Ability to use business judgment when assessing requirements and performance, in order to identify the right solution to meet business needs.
• Experience working in a multi-cultural/multi-country work environment.
• Ability to network across a global organization in order to align with organization objectives and strategy.
• Ability to present complex technical information in a clear and understandable way to staff, callers, and functional business and technical groups.
• Demonstrated continuous improvement mindset.

Ideal Candidates would have:

• Practical operational experience of other HR processes, e.g., talent acquisition, payroll, performance.
• Experience working within an HR Shared Services delivery model.
• Experience working with current HR and Benefits enabling systems: Workday, ServiceNow, Darwin, Morneau Shepell’s Ariel.
• Experience in coaching others to build capabilities or enhance functional depth.