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For Companies At a Glance
- Tasks: Handle customer enquiries and optimise work schedules for effective service delivery.
- Company: Flexsource NI is a dynamic recruitment agency focused on connecting talent with opportunities.
- Benefits: Enjoy a competitive salary of £15.71 per hour and potential for remote work.
- Why this job: Join a supportive team where your contributions directly impact customer satisfaction and operational efficiency.
- Qualifications: 5 GCSEs including English and Maths, plus experience in customer service or operations.
- Other info: This is a full-time, temporary role for up to 6 months.
The predicted salary is between 30000 - 40000 £ per year.
Flexsource NI is currently recruiting for a Work Controller on a full time, temporary contract for up to 6 months, with a starting salary of £15.71 per hour
Responsibilities:
With a full job description available on request, you will:
·Drive resolution for customers by handling telephone enquiries and using key systems to enhance customer service delivery
·Apply detailed knowledge of various key factors to effectively control, schedule, optimise, and close both planned and reactive work
·Responsible for changing schedules/plans as needed, optimising available resources to prioritise customer requirements
·Evaluate, analyse and accurately update, capture, or escalate information within systems to maintain data integrity and improve the quality of management information
·Prepare and distribute regular and ad-hoc reports, providing managers, colleagues and Production Lines with valuable information and recommendations
Requirements:
·A minimum of 5 GCSE’s, including English and Maths
·Minimum of one years experience in a customer centric or operations role, analysing and interpreting system data
·Experience of working to challenging targets in a customer service environment
·Experience of working within a utility company is desirable
Apply today or for more information contact Ciaran at Flexsource NI
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Work Controller employer: Cpl Healthcare
Contact Detail:
Cpl Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work Controller
✨Tip Number 1
Familiarise yourself with the key systems and software commonly used in work control roles. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the job requirements.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to handle customer enquiries and resolve issues efficiently. Highlighting specific instances where you've optimised resources or improved service delivery can set you apart.
✨Tip Number 3
Research Flexsource NI and their operations within the utility sector. Understanding their company culture and values will allow you to tailor your responses during any discussions, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Flexsource NI on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the company, and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Work Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Work Controller position. Understand the responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer service or operations roles. Provide specific examples of how you've handled data analysis, scheduling, or customer enquiries to demonstrate your suitability for the role.
Showcase Your Skills: Make sure to highlight your skills that align with the job requirements, such as your ability to work under pressure, manage multiple tasks, and maintain data integrity. Use bullet points for clarity and impact.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're interested in the Work Controller position at Flexsource NI. Mention how your background and skills make you a great fit for their team.
How to prepare for a job interview at Cpl Healthcare
✨Know the Job Inside Out
Make sure you thoroughly understand the responsibilities of a Work Controller. Familiarise yourself with customer service principles, scheduling, and data management as these are key aspects of the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to customer enquiries or scheduling conflicts. Think of examples from your past experience that demonstrate your problem-solving skills and ability to prioritise tasks.
✨Showcase Your Data Skills
Since the role involves analysing and interpreting system data, be ready to discuss your experience with data management. Highlight any tools or software you’ve used and how you ensured data integrity in your previous roles.
✨Demonstrate Customer-Centric Mindset
Emphasise your experience in customer service environments. Share examples of how you've gone above and beyond to meet customer needs and how you handle challenging targets while maintaining quality service.
