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- Tasks: Manage customer queries and provide accurate information while liaising with internal teams.
- Company: Join a leading company in Developer Services, Metering & Billing.
- Benefits: Earn £15.31 per hour with potential for career growth.
- Why this job: Make a difference by helping customers and resolving their technical issues.
- Qualifications: 5 GCSEs including English and Maths; 2 years in Customer Service required.
- Other info: Full-time temporary role for up to 9 months with a dynamic team.
The predicted salary is between 30000 - 30000 £ per year.
Flexsource NI are currently recruiting for a Technical Customer Advisor, within our clients Developer Services, Metering & Billing team. This is a full time, temporary role for up to 9 months, with a salary of £15.31 per hour.
Responsibilities
- Responsible for direct, and indirect case management of customer contacts and technical queries, providing reliable, accurate, and detailed information to customers.
- Liaise with a range of internal teams to ensure full detailed responses can be provided to customers.
- The investigation, end to end case management, and preparation of both verbal and written responses to: written complaints, mail addressed to CEO/Directors, mail from elected representatives, contact or complaints from The Consumer Council.
- Response to all other written contacts with the exception of regular billing enquiries.
- Plan effectively, coordinate, prioritize and schedule caseloads on a daily and weekly basis.
- Use internal systems to review customer contact history and billing standing data.
- Make changes to standing data, and bill correction.
Requirements
- A minimum of 5 GCSE’s to include English and Math.
- At least 2 years experience in a Customer Service role, where providing high‑quality verbal and written responses is the main focus.
- Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.
- Experience working to targets / deadlines in a regulated customer service environment.
- Proficient in MS Office packages.
Technical Customer Advisor employer: Cpl Healthcare
Contact Detail:
Cpl Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help us tailor our conversations and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any interview, we should run through common questions and prepare our answers. This way, we can confidently showcase our experience in customer service and technical queries.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for us. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Don’t forget to follow up! After an interview, we should send a quick thank-you email. It shows our appreciation and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Technical Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Customer Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our Developer Services team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Be sure to mention your experience with case management and how you handle technical queries, as these are key aspects of the job.
Showcase Your Communication Skills: Since this role involves a lot of written communication, make sure your application reflects your ability to communicate clearly and effectively. Use concise language and check for any spelling or grammar mistakes – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at Cpl Healthcare
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with common customer queries and the internal systems mentioned in the job description. This will help you provide accurate information during the interview.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when dealing with complaints or complex issues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully managed customer cases or resolved technical queries. Be ready to discuss your approach to case management and how you prioritise tasks to meet deadlines.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools you'll be using, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.