At a Glance
- Tasks: Welcome visitors and ensure a 5-star experience while managing events.
- Company: Join the vibrant Guinness Open Gate Brewery in Covent Garden.
- Benefits: Earn £14.80 per hour with flexible part-time hours.
- Other info: Dynamic environment with opportunities to grow and learn.
- Why this job: Be part of a cultural icon and create unforgettable experiences.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 14.8 - 14.8 £ per hour.
Location: Covent Garden, London
CPL are delighted to announce their partnership with Diageo with exciting new roles for Events and Reservations Assistants for the Guinness Open Gate Brewery in London. We are looking for experienced hospitality staff with strong communication and organization skills that will thrive in a fast-paced customer-focused environment.
About us
The Guinness Open Gate Brewery London (GOGBL) is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail and culture. Consisting of 52,000 square feet of heritage buildings and a central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and brand saliency amongst a new generation of drinkers.
Responsibilities
- Front of house visitor welcome
- Maximising our capacity while ensuring our guests have a 5-star experience
- Respond promptly to visitor enquiries. Key customer service skills.
- Support in event running and management, preparing function sheets
- Work with the Digital Marketing & Ticketing Executive to ensure that consumer communications on site are clear and ticket sales/capacity is maximised
- Work closely with the Tour team to ensure the seamless running of the day’s tours and that any consumer enquiries/issues are responded to effectively
- Support the Business Sales Manager with the booking and experience for B2B clients
Qualifications and Experience Required
- Experience in hospitality, food & beverage, or wine/spirits industry
- Passion for providing 5-star guest experiences, guided by a customer-first mindset
- Strong written and verbal communication skills. Proficient spoken English, additional languages are beneficial.
- Excellent time management skills and customer service skills.
- Requires considerable movement around the site to monitor/support activities
- Experience working with a ticketing system (Secutix desired but not essential)
- Experience working with Salesforce (desired but not essential)
- Must be flexible with work schedule including weekends, holidays
This role is on a temporary contract with part-time hours available with a pay rate of £14.80 per hour. Guinness Open Gate Brewery is a 7-day operation with varying hours from 7am until 11pm.
Our purpose is to celebrate life, every day, everywhere. Creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. We believe the most diverse and inclusive culture makes for a better business and a better world. We know that for our business to thrive and for CPL's ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.
Events and Reservations Assistant in London employer: Cpl Healthcare
Flexsource NI is an exceptional employer, offering a supportive work culture that prioritises employee development and teamwork. As a Catering Supervisor in the Craigavon Area, you will benefit from comprehensive training opportunities, a focus on high standards of food quality, and the chance to make a meaningful impact on patient dining experiences. Join us for a rewarding career where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Events and Reservations Assistant in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Cpl Healthcare and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Events and Reservations Assistant in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Cpl Healthcare that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Cpl Healthcare.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Cpl Healthcare get a sense of who you are beyond your experience!
How to prepare for a job interview at Cpl Healthcare
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Cpl Healthcare and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
