Library Assistant - Causeway Coast & Glens in Derry, Londonderry

Cpl Recruitment is actively seeking Library Assistants for public sector roles in Northern Ireland, specifically for roles within the Causeway Coast & Glens area. These roles are on a temporary contract with possibility of extension.

Pay Rate: £13.63 per/hr

Location: Causeway Coast & Glens area

Benefits: 35 days holiday per annum

Hours: Varied

Responsibilities:

• Provide frontline customer service, manage daily library operations, and assist users with finding resources.
• Key duties include issuing/returning materials, shelving, handling enquiries, and organising events.
• The role often involves a mix of day, evening, and weekend shifts.
• Assist clients in making best use of library services and facilities by handling client enquiries using print and electronic resources (e.g. books, CD‑ROMs, and the Internet).
• Process client requests efficiently and accurately.
• Support clients in selecting and using library resources and facilities.
• Introduce and explain library services, rules, and regulations to new and existing clients, including operating the Libraries NI complaints procedure.
• Register new clients.
• Support the routine delivery of promotional activities, including school class visits, story time sessions, user education events, and special initiatives.
• Assist with day‑to‑day operational procedures and the delivery of client‑focused library services across learning, information, leisure, and culture, including shelving, tidying, and maintaining books and other library resources.
• Manage circulation duties such as issuing, discharging, and renewing all resources.
• Operate information and communication technology relevant to the role.
• Assist with the collation of statistics and the maintenance of accurate records as required.
• Contribute actively as a member of the team to ensure services are delivered to consistently high standards and in line with current library policies and procedures.
• Provide the first response to public comments and complaints in accordance with the Library Services complaints procedure.

Essential Experience / Qualifications:

• A minimum of five GCSE/GCE O Levels at grades A*–C (or equivalent), including English and Maths, or an equivalent/higher qualification.
• At least one year’s experience providing a face‑to‑face service to a diverse range of the public, including evidence of working with children and older people, in a customer‑focused environment.
• Experience of using current Information and Communication Technology (ICT) to access, select, and use information.
• Experience of working effectively in a team environment.

Knowledge and Skills:

• Good oral and written communication skills.
• Proficiency in using email and the internet, including supporting others to access online services and current technology.
• Knowledge of books and reading, and library resources in a range of formats.
• Good interpersonal skills.

Other Requirements and Constraints:

• Ability to work a flexible rota including mornings, afternoons, evenings, and weekends, as required, both at base and at other service points.
• No criminal record that would prevent working with children and/or adults at risk.

Personal Qualities and Attributes:

• Ability to work co‑operatively as part of a team.
• A positive approach to internal and external customer service.
• Ability to prioritise tasks and meet deadlines.
• Approachable and confident manner.
• Tact and diplomacy.
• Open and engaging personality.
• Flexible attitude.

Desirable Criteria:

• Experience of supporting, contributing to, or delivering events or activities.
• Experience of working in a public, academic, or specialist library.

For further details please apply directly below or contact Clare McCormick directly. If successful you will be required to complete a criminal record check through Access NI. Having a criminal conviction will not necessarily exclude you from this process. Cpl have a policy on the recruitment of ex‑offenders; for a copy of this policy please email Janki.Din@cpl.ie. Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another.