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- Tasks: Deliver top-notch customer service and manage complaints with professionalism.
- Company: Join a dynamic team at Flexsource NI, committed to excellence.
- Benefits: Earn £15.31 per hour with flexible hours until August 2026.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: 5 GCSEs including English and Maths, plus 2 years in customer service.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 30000 £ per year.
Flexsource NI are currently recruiting for a Customer Service Officer, working 37.5 hours per week, on a temporary basis until the end of August 2026. With a salary of £15.31 per hour.
Responsibilities:
- Delivering first class customer service, ensuring the written, operational and billing customer contracts & complaints are investigated, case managed and fully resolved and responded to.
- The investigation, end to end case management, and preparation of both verbal and written responses to: written complaints, mail addressed to CEO/Directors, mail from elected representatives, contact or complaints from The Consumer Council.
- Response to all other written contacts with the exception of regular billing enquiries.
- Plan effectively, coordinate, prioritise and schedule caseloads on a daily and weekly basis.
- Use internal systems to review customer contact history and billing standing data.
- Make changes to standing data, and bill correction.
Requirements:
- A minimum of 5 GCSE’s grade C or above to include English and Maths.
- A minimum of 2 years experience in a Customer Service/Contact Centre Role where both verbal and written response to customers is the primary output.
- Experience of communicating effectively across a diverse range of stakeholders, using various communication methods.
- Experience working to targets / deadlines in a regulated customer service environment.
- Proficient in MS Office packages.
Apply today, or for more information, contact Ciaran on 02890725600.
Customer Service Officer employer: Cpl Healthcare
Contact Detail:
Cpl Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Get to know the company! Research Flexsource NI and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues you might face as a Customer Service Officer and prepare your responses. Role-playing with a friend can help you feel more confident when it comes to handling tricky situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the role and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Customer Service Officer role. We want to see how you can deliver that first-class customer service and manage complaints effectively.
Showcase Your Communication Skills: Since this role involves a lot of written communication, be sure to demonstrate your writing skills in your application. Use clear, concise language and make sure your spelling and grammar are spot on – we love attention to detail!
Highlight Relevant Experience: Don’t forget to mention your previous experience in customer service or contact centre roles. We’re looking for candidates who have successfully managed cases and communicated with various stakeholders, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need to get your application in smoothly!
How to prepare for a job interview at Cpl Healthcare
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples where you delivered excellent service or resolved complaints effectively.
✨Familiarise Yourself with the Company
Do a bit of homework on Flexsource NI. Understand their values, mission, and the type of customers they serve. This will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Prepare for Common Questions
Anticipate questions related to case management and handling complaints. Practice your responses to questions like 'How do you prioritise your workload?' or 'Can you give an example of a time you turned a negative customer experience into a positive one?'
✨Showcase Your Communication Skills
Since effective communication is key in this role, be prepared to demonstrate your verbal and written skills during the interview. You might be asked to respond to a mock complaint or explain how you would handle a difficult customer.