NICS Mapping & Charting Officer in Belfast

CPL have partnered with Northern Ireland Civil Service (NICS) to recruit for a Mapping & Charting Officer (E01 Grade) to join their team on a temporary contract, with possibility of extension.

Pay Rate - £17.43 per/hr

Location – DoF, OSNI – Business Development Branch

Benefits – 37 days holiday per annum

Hours – 37 hours per week

Responsibilities will include:

• Provide comprehensive secretarial support, including scheduling and coordinating meetings, managing room bookings, preparing agendas, taking minutes, and tracking action items.
• Act as a first point of contact for routine customer and internal team queries regarding data products and services.
• Monitor and manage shared mailboxes, responding to routine product queries or escalating as required.
• Conduct initial quality assurance checks on product datasets and report issues to Product Managers.
• Maintain up-to-date records of product specifications, metadata, and associated documents.
• Plan for future release of products and product updates.
• Coordinate with internal teams to plan and manage product releases, ensuring schedules align with customer needs.
• Oversee customer communications and support, including release notifications and feedback response, and assistance during product transitions.
• Ensure timely and accurate update processes are followed and supply folders are kept up-to-date and stored in correct formats.
• QA and review all new Product Proposals.
• Manage and maintain the back-end operations of the E-Commerce system, ensuring data integrity, system performance, and seamless integration with product and customer databases.
• Research into file formats required for different products and the potential for adding or moving to alternative formats.

Essential Experience/Qualifications

• Minimum qualification: A BTEC Higher National Certificate or equivalent Level 4 qualification in a relevant subject which includes Geography or GIS element.
• Must have completed studies and be available to work Full-Time.
• Proven ability to manage and prioritise administrative and data-related tasks.
• Strong organisational skills and attention to detail.
• An understanding of geospatial data and mapping concepts.
• Provision of customer support in a GIS environment, including a familiarity with GIS and CAD software and a willingness to learn technical systems and processes.
• Awareness of data privacy, quality assurance and data standards.
• Experience working in a customer-facing or data-driven environment.
• Need to develop and use their soft skills with regards to lead and communicating with a range of diverse stakeholders to progress good product management practices.
• Good written and verbal communication skills, including ability to produce clear and accurate documentation.
• Need to or gain a working knowledge coordinating meetings and taking minutes.
• Ability to identify, investigate, and resolve data quality issues.
• Familiarity with government processes.
• Flexibility and team support.
• Problem-solving ability – to resolve customer issues and improve administrative processes.

Relevant or Equivalent Qualifications

• Applications will also be considered from applicants with relevant formal qualifications considered to be of an equivalent or higher standard to those stated.
• Relevant or equivalent qualifications: give the type of qualification and date awarded (the date awarded is the date on which you were notified of your result by the official awarding body). If you believe your qualification is equivalent to the one required, the onus is on you to provide the panel with details of modules studied etc so that a well-informed decision can be made.

If successful you will be required to complete a criminal record check through Access NI, having a criminal conviction will not necessarily exclude you from this process. CPL have a policy on the recruitment of ex-offenders, for a copy of this policy please email.

CPL is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another. Be You, Be Kind, Be Proud.