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- Tasks: Provide outstanding support to customers and resolve their enquiries.
- Company: Join a growing team at Northern Ireland Electricity with a supportive culture.
- Benefits: Enjoy hybrid work, free parking, and development opportunities.
- Other info: Flexible shifts available; perfect for students looking for part-time work.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Flexsource NI are working in exclusive partnership with Northern Ireland Electricity in their search for Customer Service agents, on a temporary basis, working 24 hours per week. This role will involve working both days and evening shifts, with a preset schedule.
Responsibilities
- Provide outstanding support to our customers, addressing their enquiries, resolving issues, and ensuring a seamless customer experience.
- Assist customers with information on our services, troubleshooting, and other electricity network related enquiries.
- Maintain a deep understanding of our services and policies to provide accurate and efficient support.
- Collaborate with cross‑functional teams to expedite and resolve complex issues promptly.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Ensure compliance with company guidelines and quality standards in every customer interaction.
- Document customer interactions and feedback to contribute to process improvements.
- Stay updated on industry trends and product developments to provide informed support.
Requirements
- Previous customer service experience, ideally in a contact centre environment.
- A strong communicator, with a customer focused approach to problem solving.
- Proficient IT user.
Benefits
- Hybrid work available.
- Free onsite car parking.
- Development opportunities.
If you are a customer orientated individual, and would be interested in joining this growing team with a collaborative and supportive team culture, apply today, or alternatively contact Ciaran at Flexsource NI on 02890725600 for more information.
Customer Service Agent in Armagh employer: Cpl Healthcare
Contact Detail:
Cpl Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Armagh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northern Ireland Electricity. Understanding their services and values will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues customers face and how you would resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Customer Service Agent, you'll need to convey information effectively to customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Flexsource NI.
We think you need these skills to ace Customer Service Agent in Armagh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Showcase Your Empathy: In your written application, let us know how you handle customer interactions with professionalism and empathy. Share examples of how you've resolved issues in the past, as this will resonate well with our focus on providing outstanding support.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Cpl Healthcare
✨Know the Company Inside Out
Before your interview, make sure you research Northern Ireland Electricity thoroughly. Understand their services, values, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to provide outstanding support, which is crucial for this role.
✨Practice Empathy and Professionalism
During the interview, emphasise your ability to maintain professionalism and empathy while interacting with customers. You might be asked how you would handle difficult situations, so think of scenarios where you successfully managed customer emotions and provided solutions.
✨Stay Updated on Industry Trends
Familiarise yourself with current trends in the electricity sector and customer service best practices. Being knowledgeable about industry developments will allow you to engage in meaningful conversations during the interview and show that you're proactive about your professional growth.