Flexsource NI are working in exclusive partnership with Northern Ireland Electricity in their search for Customer Service agents, on a temporary basis, working 24 hours per week. This role will involve working both days and evening shifts, with preset schedule.
Responsibilities
- Provide outstanding support to our customers, addressing their enquiries, resolving issues, and ensuring a seamless customer experience.
- Assist customers with information on our services, troubleshooting, and other electricity network related enquiries.
- Maintain a deep understanding of our services, and policies to provide accurate and efficient support.
- Collaborate with cross-functional teams to elevate and resolve complex issues promptly.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Ensure compliance with company guidelines and quality standards in every customer interaction.
- Document customer interactions and feedback to contribute to process improvements.
- Stay updated on industry trends and product developments to provide informed support.
Requirements
- Previous customer service experience, ideally in a contact centre environment
- A strong communicator, with a customer focused approach to problem solving
- Proficient IT user
Benefits
- Hybrid work available
- Free onsite car parking
- Development opportunities
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Customer Service Agent in Craigavon employer: CPL Group
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