At a Glance
- Tasks: Manage customer communications and ensure excellent service in fragrance sales.
- Company: Join the world's largest fragrance house, shaping the future of scents.
- Benefits: Diverse culture, career development opportunities, and flexible working.
- Other info: Dynamic role with opportunities to work globally and grow your career.
- Why this job: Be part of a creative team that transforms visions into beautiful fragrances.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As the largest fragrance only fragrance house in the world, we take pride in proactively shaping the future of the fragrance industry. We focus all our creativity, innovation, and energy into making fragrances and nothing else. CPL Aromas is home to some of the world’s leading perfumers, and we’re trusted by top brands to translate their creative vision into beautiful scents. We provide career and development opportunities for talented individuals across a range of disciplines – from all support functions to customer facing roles. A job at CPL Aromas promises a unique career path for anyone with a passion for the world of fragrance. With operations all over the world, we celebrate a diverse range of cultures at CPL Aromas and we offer equal opportunities and flexibilities.
Reports to: Customer Services Manager
Job Purpose: The Sales Coordinator will work with both UK Sales and global colleagues to provide excellent customer service to the UK client base, ensuring that customer expectations are exceeded with respect to order management, manufacture, supporting commercial activities (i.e. new product, business development and sales growth).
Tasks and Responsibilities:
- Communication: Effectively manage all customer communications in any form, ensuring a customer considerate approach to ensure the best customer experience. Take leadership in dealing with complaints and customer communication.
- General Sales Support: Ensure customer requirements are properly identified, recorded in our internal systems and then delivered as required to provide excellent customer service. Handle customer enquiries and requests via telephone/email.
- Manage Sales order entry and proactively manage the timely fulfilment of sales orders.
- Adopt a proactive approach with customers by keeping them informed of delivery dates, any changes to schedules or anything else which may affect their orders.
- Ensure all other operation teams receive the correct and complete information with regards to Sales order processing and delivery requirements, such as order forms, and shipping information.
- Raise and then manage customer complaints throughout the whole resolution process.
- Support the Account Managers in all areas of their commercial activities, as requested, such as loading forecasts once approved.
- Raise sample requests and send samples to the customers or contract manufacturers.
- Organize customer presentations and quote letters where requested by the relevant Sales Account Manager.
- Keep customer records, pricing and requirements up to date.
- Support the Account Managers with customer complaints – internally.
Fragrance Sales & Order Coordinator employer: CPL Aromas Ltd.
CPL Aromas stands out as an exceptional employer, offering a vibrant work culture that celebrates creativity and diversity within the fragrance industry. With a commitment to employee development, we provide ample opportunities for growth and career advancement, ensuring that our team members are equipped to thrive in their roles. Located in a dynamic environment, we foster a supportive atmosphere where every individual can contribute to shaping the future of fragrance while enjoying flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Sales & Order Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the fragrance industry on LinkedIn or at events. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching CPL Aromas and their products. Show us your passion for fragrances and how you can contribute to our mission. Tailor your answers to reflect our values and culture!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Remind us why you’re the perfect fit for the Sales Coordinator role and express your enthusiasm for joining our team.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in working with us at CPL Aromas. Plus, it makes it easier for us to find your application and get back to you.
We think you need these skills to ace Fragrance Sales & Order Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fragrance Sales & Order Coordinator role. Highlight relevant experience in customer service and sales support, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the fragrance industry and how your skills align with our mission at CPL Aromas. Keep it engaging and personal – we want to get to know you!
Showcase Your Customer Service Skills:Since this role is all about providing excellent customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We love seeing real-life scenarios that demonstrate your proactive approach!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CPL Aromas Ltd.
✨Know Your Fragrance Basics
Before your interview, brush up on the basics of fragrance types and industry trends. Being able to discuss different scent families or recent innovations in the fragrance world will show your passion and knowledge, which is crucial for a role at CPL Aromas.
✨Showcase Your Communication Skills
As a Sales Coordinator, effective communication is key. Prepare examples of how you've successfully managed customer communications or resolved complaints in the past. This will demonstrate your ability to handle customer interactions with care and professionalism.
✨Be Proactive in Your Approach
CPL Aromas values a proactive attitude. Think of instances where you took the initiative to improve a process or enhance customer satisfaction. Sharing these experiences will highlight your readiness to exceed customer expectations.
✨Familiarise Yourself with Order Management Systems
Since you'll be managing sales orders, it's beneficial to have a basic understanding of order management systems. If you have experience with specific software, mention it during the interview. If not, express your eagerness to learn and adapt quickly.
