Operations Manager

Are you a Manager with an electrical bias? i.e. an Installations Manager, Operations Manager, Electrical QS or Area Manager?

Location: London / Hertfordshire / Cambridgeshire / Bedfordshire & East Midlands

Installations Manager / Operations Manager – Leading Electrical / HVAC manufacturer

Reporting into the National Installations Manager you will be responsible for leading, managing, and developing a regionally based team of installation Engineers and sub-contractors cost-effectively and efficiently to maximise productivity, performance, and quality whilst providing excellent customer service.

The role of Installations Manager / Operations Manager

• Managing 3 Electricians, Electricians mates, 2 Sub-Contractors
• Financial and Operational Management:
• Continually monitor installation resources (either direct or subcontracted) and maintain sufficient levels to achieve required KPIs and lead times.
• Monitor and manage all associated costs including expenses, products, equipment, tools, hotel and travel expenses, and overtime payments.
• Staffing and Team Management:
• Direct recruitment, verification, and daily management of both direct labour and subcontractors.
• Manage performance and conduct of employees in line with company policies and procedures.
• Carry out regular team meetings and toolbox talks.
• Oversee individual performance reviews and develop personal development plans (PDPs) to identify training needs.
• Quality and Compliance:
• Ensure all installations meet quality standards, company policies, procedures, and industry regulatory requirements.
• Lead by example in taking ownership of Health & Safety and compliance; ensure all audits, risk assessments, and method statements are completed and maintained as required.
• Record and investigate all accidents, incidents, and near misses in line with company policies and procedures.
• Electrical Compliance Representation: Attend and represent the company at the Annual NIC/EIC assessments to uphold and verify electrical compliances.
• Contract and Client Management:
• Manage all contracts within the defined area, including attendance at pre-start and review meetings with clients.
• Ensure any customer or client complaints are resolved in a timely and professional manner.
• Oversee stock controls and conduct stock takes as required.
• Training and Development:
• Identify and facilitate the necessary training requirements for both new starters and existing team members.
• Collaborate with the Operations Support Manager and National Installations Manager to create a yearly training plan.
• Keep up to date with industry best practices and regulatory changes.
• Problem-Solving and Process Improvement:
• Utilise initiative and ownership in identifying and resolving operational problems or issues.
• Plan and manage departmental activities in line with agreed budgets, timescales, and the overall picture of health.

GENERAL DUTIES

• Deliver outstanding products and an effortless customer experience. Think Customer First.
• Use data and initiative to develop effective solutions to challenges and obstacles.
• Lead and manage the team by providing regular feedback to improve efficiency, effectiveness, and individual development.
• Ensure all people-related activities are managed in line with HR and H&S policies.
• Support and promote the company\’s Vision and Values, serving as a role model for health and safety behaviours and leadership.
• Uphold the core commitments: Keep it Simple, Show you care, Make it Happen, Seize the Opportunity, and In It Together.

The Requirements for the Installations Manager / Operations Manager

• Must hold a valid 18th Edition qualification
• JIB Gold Card Status
• Must hold a valid 2391 electrical qualification

Preferable requirements of candidates Installations Manager / Operations Manager

• Electrically qualified supervisor experience
• Level 3 NVQ minimum
• 18th Edition Qualification

The Package on offer for the Installations Manager / Operations Manager

• £48,000 basic salary
• 6% 3% Pension
• Health shield
• 23 days holiday rising to 27

Ref: CPJ1664