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- Tasks: Support families in planning meaningful funerals with compassion and care.
- Company: Join a dedicated team at CPJ Field & Co, known for its supportive culture.
- Benefits: Enjoy a competitive salary, pension, and company events.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathetic nature, full UK driving licence, and strong attention to detail.
- Other info: Flexible working environment with opportunities for personal growth and training.
The predicted salary is between 24762 - 27600 £ per year.
Working with and providing support to the Funeral Director and Principal Funeral Director to provide an excellent service for customers and assist with the process of arranging and planning funeral services. Demonstrating the company's values at all times and guided by CPJ Field & Co's Moments of Truth.
Location: Working across our Funeral homes in Baldock and Sandy and covering for other CPJ Field Funeral Homes as required.
Specific Roles & Duties:
- Champion for the CPJ Field & Co way of arranging funerals and giving customer service for which full training will be given.
- Be a Guardian of the "moments of truth" the family's promise to "caring for both the living and the dead".
- Answering the telephone, taking, recording first calls and enquiries and forwarding messages.
- Accompanying family of the deceased person to our Visiting Room.
- Sale of monumental masonry and pre-paid funerals for which full training will be given.
- Preparing weekly and monthly reconciliations from the above system for submission to Rampion House.
- Daily banking of monies received in settlement of funeral accounts.
- General office duties to include photocopying, filing and updating of eFD funeral records.
- Guide and advise families through the experience of organising a funeral.
- Meeting customers at locations other than those of the Company.
- Managing all matters financial in relation to the funeral, including responsibility for collection of debts.
- Promoting the business within the local community and encouraging colleagues to do likewise.
- Provide holiday and sickness cover for colleagues based at other funeral homes.
- Ensuring compliance with Health & Safety regulations and other relevant legislation.
- Ensuring that the Funeral Home is clean, tidy and welcoming at all times.
- You will be required to attend training to develop skills & knowledge either at Burgess Hill or Aylesbury.
Skills & Experience:
- Caring, empathetic and confident nature.
- Full clean UK driving licence.
- Ability to work as part of a team.
- Use their own initiative and give great attention to detail with a confident manner.
- Good knowledge of standard office procedures and the use of computers is required.
- A natural ability to really understand and deliver against clients' needs and a passion for delivering great service.
- Understand and be able to address the needs of the bereaved.
- Flexible attitude – adaptable to the needs of the organisation.
- Professional appearance.
- Demonstrate a calm, efficient and compassionate demeanour.
- Reliability, honesty and a commitment to maintaining confidentiality at all times.
Job Types: Full-time, Permanent
Pay: £24,762.00 per year
Company events
Company pension
Sick pay
Licence/Certification:
- Full UK driving licence (required)
- Right to live and work in the UK (required)
Funeral Arranger and Administrator in Burgess Hill employer: CPJ Field
Contact Detail:
CPJ Field Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Arranger and Administrator in Burgess Hill
✨Tip Number 1
Get to know the company culture! Before your interview, check out CPJ Field & Co's values and moments of truth. This will help you align your answers with what they care about, showing you're a perfect fit for their team.
✨Tip Number 2
Practice your empathy skills! As a Funeral Arranger, you'll be dealing with families during tough times. Role-play with a friend or family member to get comfortable with how to approach sensitive topics and provide support.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to learn more about their experiences. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Funeral Arranger and Administrator in Burgess Hill
Some tips for your application 🫡
Show Your Caring Side: When writing your application, make sure to highlight your empathetic nature. We want to see how you connect with people, especially in sensitive situations like funerals. Share any relevant experiences that showcase your ability to support others.
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention any past experiences where your meticulousness made a difference. Whether it’s managing records or ensuring compliance, we love candidates who can demonstrate their thoroughness.
Team Player Vibes: We’re all about teamwork here at CPJ Field & Co. Make sure to convey your ability to work well with others in your application. Share examples of how you’ve collaborated in the past and how you can contribute to our tight-knit team.
Keep It Professional Yet Personal: While we appreciate professionalism, we also value a personal touch. Let your personality shine through in your application. We want to get to know the real you, so don’t be afraid to express your passion for providing great service and supporting families during tough times.
How to prepare for a job interview at CPJ Field
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Arranger and Administrator involves. Familiarise yourself with the specific duties mentioned in the job description, like supporting the Funeral Director and managing financial matters. This will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Show Your Empathy
This role requires a caring and empathetic nature, so be prepared to demonstrate this during your interview. Think of examples from your past experiences where you've shown compassion or helped someone through a difficult time. This will highlight your suitability for the position and align with the company's values.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company and the role. Ask about their approach to customer service or how they ensure compliance with Health & Safety regulations. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Dress Professionally
First impressions matter, especially in a role that deals with sensitive situations. Make sure to dress smartly and maintain a professional appearance for your interview. This not only reflects your seriousness about the position but also aligns with the respectful nature of the work you'll be doing.
