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- Tasks: Support families in arranging meaningful funerals with compassion and professionalism.
- Company: Join a caring team at CPJ Field & Co, dedicated to exceptional service.
- Benefits: Enjoy a competitive salary, pension, and supportive company events.
- Why this job: Make a real difference in people's lives during their most challenging times.
- Qualifications: Empathetic nature, full UK driving licence, and strong teamwork skills required.
- Other info: Flexible working environment with opportunities for personal growth and training.
The predicted salary is between 24762 - 24762 ÂŁ per year.
Working with and providing support to the Funeral Director and Principal Funeral Director to provide an excellent service for customers and assist with the process of arranging and planning funeral services. Demonstrating the company’s values at all times and guided by CPJ Field & Co’s Moments of Truth. The post holder will be required to work flexibly in a tight knit team environment.
Location: Working across our Funeral homes in Baldock and Sandy and covering for other CPJ Field Funeral Homes as required.
Specific Roles & Duties:
- Champion for the CPJ Field & Co way of arranging funerals and giving customer service for which full training will be given.
- Be a Guardian of the “moments of truth” the family’s promise to “caring for both the living and the dead”.
- Answering the telephone, taking, recording first calls and enquiries and forwarding messages.
- Accompanying family of the deceased person to our Visiting Room.
- Sale of monumental masonry and pre-paid funerals for which full training will be given.
- Preparing weekly and monthly reconciliations from the above system for submission to Rampion House.
- Daily banking of monies received in settlement of funeral accounts.
- General office duties to include photocopying, filing and updating of eFD funeral records.
- Guide and advise families through the experience of organising a funeral.
- Meeting customers at locations other than those of the Company.
- Managing all matters financial in relation to the funeral, including responsibility for collection of debts.
- Promoting the business within the local community and encouraging colleagues to do likewise.
- Provide holiday and sickness cover for colleagues based at other funeral homes.
- Ensuring compliance with Health & Safety regulations and other relevant legislation.
- Ensuring that the Funeral Home is clean, tidy and welcoming at all times.
You will be required to attend training to develop skills & knowledge either at Burgess Hill or Aylesbury.
Skills & Experience:
- Caring, empathetic and confident nature.
- Full clean UK driving licence.
- Ability to work as part of a team.
- Use their own initiative and give great attention to detail with a confident manner.
- Good knowledge of standard office procedures and the use of computers is required.
- A natural ability to really understand and deliver against clients’ needs and a passion for delivering great service.
- Understand and be able to address the needs of the bereaved.
- Flexible attitude – adaptable to the needs of the organisation.
- Professional appearance.
- Demonstrate a calm, efficient and compassionate demeanour.
- Reliability, honesty and a commitment to maintaining confidentiality at all times.
Job Types: Full-time, Permanent
Pay: ÂŁ24,762.00 per year
Benefits:
- Company events
- Company pension
- Sick pay
Licence/Certification:
- Full UK driving licence (required)
- Right to live and work in the UK (required)
Funeral Arranger and Administrator in Baldock employer: CPJ Field
Contact Detail:
CPJ Field Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Arranger and Administrator in Baldock
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the funeral industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Get involved in local community events. This is a great way to promote yourself and show your commitment to caring for families in your area. Plus, it’s a fantastic opportunity to meet potential employers face-to-face!
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your empathy and understanding of the bereaved, as these qualities are key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Funeral Arranger and Administrator in Baldock
Some tips for your application 🫡
Show Your Caring Side: In your application, let us see your empathetic nature shine through. Share experiences where you've supported others, especially in tough times, as this role is all about understanding and addressing the needs of the bereaved.
Be Detail-Oriented: We love a candidate who pays attention to detail! Make sure your application is free from typos and clearly structured. Highlight any relevant experience with office procedures or financial management, as these skills are key for the role.
Demonstrate Team Spirit: Since we work in a tight-knit team, it’s important to show that you can collaborate well with others. Mention any past teamwork experiences and how you contributed to achieving common goals. We want to know you can fit right in!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CPJ Field & Co.
How to prepare for a job interview at CPJ Field
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Arranger and Administrator involves. Familiarise yourself with the specific duties mentioned in the job description, like supporting the Funeral Director and guiding families through their experience. This will help you answer questions more confidently and show that you're genuinely interested.
✨Show Your Empathy
This role requires a caring and empathetic nature, so be prepared to demonstrate this during your interview. Share examples from your past experiences where you've shown compassion or helped someone in a difficult situation. This will highlight your suitability for the role and align with the company's values.
✨Prepare Questions
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewer. You might want to inquire about the training process or how the team collaborates during challenging times. This shows that you're engaged and serious about the position.
✨Dress Professionally
First impressions matter, especially in a role that deals with sensitive situations. Make sure to dress smartly and maintain a professional appearance for your interview. This not only reflects your respect for the role but also aligns with the company’s standards.
