Funeral Arranger and Administrator

CPJ Field & Company Ltd, an independent and family-owned Funeral Company, is looking for a Funeral Arranger and Administrator to join Heritage & Sons in Aylesbury Gatehouse. This is a 12-month fixed-term contract to cover a period of maternity leave. Based at our Aylesbury Gatehouse funeral home, the role also includes providing support at other CPJ Field Funeral Homes in the area as required.

In this role, you will arrange and coordinate funeral services, offering compassionate guidance and support to families throughout the process. It’s an excellent opportunity for someone who is proactive, empathetic, and committed to delivering care, professionalism, and exceptional service to every client. In such a personal profession, we recognise the importance of our team members. Our colleagues serve as ambassadors for the family business, and custodians of our company ethos, to care for both the living and the dead.

Responsibilities

• Working with and providing support to the Funeral Director and Principal Funeral Director to provide an excellent service for customers.
• Assist with the full process of arranging a funeral end to end.
• Deliver the best experience for customers, whilst always retaining an understanding and caring attitude to the needs of the bereaved.
• Use your empathetic and calm nature to always lessen the burden from clients, whilst being flexible and confidential in your role.
• Manage all matters financial in relation to the funeral, including taking responsibility for the collection of debts.
• Help and work alongside colleagues, demonstrating and living the standard of performance required by the Company and working to resolve any deficiencies in the team, using the coaching support of your collaboration with the General Manager, Principal Funeral Director (PFDs) or Funeral Director.
• Guiding and advising families through the experience of organising a funeral, including meeting customers at locations other than the funeral home, and supporting customers with other funeral related services.
• Carrying out general office duties such as answering the telephone, taking, and recording first calls, photocopying, filing, and updating the eFD records whilst ensuring the funeral home is clean, tidy and welcoming at all times.
• Maintaining funeral home petty cash records and preparing weekly and monthly reconciliations for submission to Rampion House.
• Promoting the business within the local community and encouraging colleagues to do likewise.
• Being a champion for the CPJ Field way of arranging funerals and giving best customer service for which full training will be given.
• Providing holiday and sickness cover for colleagues based at other funeral homes.

Qualifications / Requirements

The successful candidate should live within a 20 minute drive of Aylesbury.

Benefits

• Outstanding CPJ Field courses and opportunities to study for industry-recognised qualifications for career progression.
• Wellbeing benefits including 24-hour helpline.
• Pension scheme, sick pay, travel schemes, and support for personal charitable initiatives.
• Annual company gatherings and local funeral home social events throughout the year.

This is a unique profession: if this sounds like you and you would welcome the opportunity to join us, please complete the form below. We look forward to hearing from you.