At a Glance
- Tasks: Lead a team supporting autonomous vehicles in real-time, ensuring safety and efficiency.
- Company: Exciting new centre in Manchester with a people-first culture.
- Benefits: Competitive salary, private healthcare, and excellent career progression.
- Other info: Dynamic work environment with continuous learning and development opportunities.
- Why this job: Be part of a game-changing transportation revolution and make a real impact.
- Qualifications: 1 year in customer service or emergency call handling; strong problem-solving skills.
The predicted salary is between 42000 - 49000 £ per year.
Our client is opening a brand new centre of excellence in Manchester city centre and will be working in a sector that will be a game-changer. Great company, people first culture, outstanding training and development, and career progression on offer as this new method of transportation hits the UK and Europe.
Base salary at £35k + shift allowance and excellent benefits including private healthcare.
Looking for a Team Leader to manage a team of 8/10 Customer Services / Call Handler / Emergency Call Dispatcher who will provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time.
Our client prioritises our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. The benefits include:
- Private Medical Insurance (PMI)
- Dental Insurance
- Life Insurance
- Income Protection Insurance
- Pension Scheme + Pension Insurance
Minimum Requirements:
- Pass a background check, drug test, and physical.
- Emergency Call handling or Customer Services experience or similar - minimum of 1 year experience.
- Valid driver's license with 3 years of driving experience and a clean driving record.
- Calm under pressure, alert, ready to respond to emergency situations and provide an immediate response making a true difference with road safety.
Responsibilities:
- Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
- Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
- Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
- Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
- Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
- Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimisation.
- Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.
Do you have what it takes to become an Emergency Response Specialist?
- De-escalation skills/experience
- Strong focus on safety and attention to detail
- Excellent problem-solving and decision-making skills
- Ability to work effectively in a fast-paced, ever-changing environment
- Strong customer service, de-escalation, communication and interpersonal skills
- Adaptability to new technologies and processes
- Ability to self-correct and learn from previous mistakes
- Maintain safety compliance certifications
- Ability to stay focused and seated for multiple hours at a time
- Ability to multitask in dynamic situations
- Schedule flexibility to support a 24*7 operation including holidays
Call Centre Team Leader in Manchester employer: CPI Selection
Join a pioneering company at the forefront of autonomous vehicle technology in Manchester city centre, where a people-first culture thrives. With outstanding training and development opportunities, competitive salaries, and comprehensive benefits including private healthcare, this role as a Call Centre Team Leader offers a unique chance to make a real impact in a game-changing sector. Experience a supportive work environment that prioritises employee well-being and career progression as you lead a dedicated team in ensuring road safety.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Team Leader in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CPI Selection. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CPI Selection before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Team Leader in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CPI Selection:Your cover letter is your chance to shine! Tell us why you want to work at CPI Selection specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CPI Selection!
How to prepare for a job interview at CPI Selection
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
