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- Tasks: Lead a team supporting autonomous vehicles in real-time, ensuring safety and efficiency.
- Company: Exciting new centre in Manchester with a people-first culture.
- Benefits: Competitive salary, private healthcare, and excellent career progression.
- Why this job: Be part of a game-changing transportation revolution and make a real impact.
- Qualifications: 1 year in customer service or emergency call handling; strong problem-solving skills.
- Other info: Dynamic work environment with continuous learning and development opportunities.
The predicted salary is between 42000 - 49000 £ per year.
Our client is opening a brand new centre of excellence in Manchester city centre and will be working in a sector that will be a game-changer. Great company, people first culture, outstanding training and development, and career progression on offer as this new method of transportation hits the UK and Europe.
Base salary at £35k + shift allowance and excellent benefits including private healthcare.
Looking for a Team Leader to manage a team of 8/10 Customer Services / Call Handler / Emergency Call Dispatcher who will provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time.
Our client prioritises our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. The benefits include:
- Private Medical Insurance (PMI)
- Dental Insurance
- Life Insurance
- Income Protection Insurance
- Pension Scheme + Pension Insurance
Minimum Requirements:
- Pass a background check, drug test, and physical.
- Emergency Call handling or Customer Services experience or similar - minimum of 1 year experience.
- Valid driver's license with 3 years of driving experience and a clean driving record.
- Calm under pressure, alert, ready to respond to emergency situations and provide an immediate response making a true difference with road safety.
Responsibilities:
- Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
- Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
- Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
- Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
- Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
- Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimisation.
- Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.
Do you have what it takes to become an Emergency Response Specialist?
- De-escalation skills/experience
- Strong focus on safety and attention to detail
- Excellent problem-solving and decision-making skills
- Ability to work effectively in a fast-paced, ever-changing environment
- Strong customer service, de-escalation, communication and interpersonal skills
- Adaptability to new technologies and processes
- Ability to self-correct and learn from previous mistakes
- Maintain safety compliance certifications
- Ability to stay focused and seated for multiple hours at a time
- Ability to multitask in dynamic situations
- Schedule flexibility to support a 24*7 operation including holidays
Call Centre Team Leader in Manchester employer: CPI Selection
Contact Detail:
CPI Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your past experiences align with the responsibilities of a Call Centre Team Leader and be ready to share those stories.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled pressure, solved problems, and provided excellent customer service. This is your chance to shine and demonstrate that you're the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Call Centre Team Leader in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being part of a game-changing team in the autonomous vehicle sector.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or emergency call handling. We’re looking for specific examples that demonstrate your skills in problem-solving and decision-making under pressure.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at CPI Selection
✨Know the Company Inside Out
Before your interview, take some time to research the company and its mission. Understand their focus on people-first culture and how they’re revolutionising transportation. This will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Problem-Solving Skills
Given the dynamic nature of the role, be prepared to discuss specific examples where you've successfully navigated challenging situations. Think about times when you had to make quick decisions or adapt to unexpected changes, as this will demonstrate your ability to thrive under pressure.
✨Highlight Your Customer Service Experience
Since the role involves guiding autonomous vehicles and ensuring safety, emphasise your experience in customer service or emergency call handling. Share stories that showcase your communication skills, de-escalation techniques, and how you’ve maintained calm in high-pressure scenarios.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the training and development opportunities available, or how the team collaborates with technology. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.