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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance customer experiences.
- Company: Established medical equipment supplier with a supportive culture.
- Benefits: Competitive salary, leadership development, and a chance to make an impact.
- Why this job: Step up your career while driving customer satisfaction in a thriving business.
- Qualifications: Experience in customer service leadership or readiness to advance.
- Other info: Join a high-performing team with opportunities for growth.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Supervisor Location: High Wycombe Salary: Competitive (DOE)
Are you an experienced Customer Service Team Leader ready for your next step, or a Senior Outbound Customer Service Advisor looking to move into a supervisory role? I’m working with a growing and well-established medical equipment supplier and manufacturer in High Wycombe, who are looking to appoint a Customer Service Supervisor to support the Customer Service Manager and help lead a team of 12. This is a great opportunity to join a successful business where you can make a real impact, develop your leadership skills, and be part of a high-performing, supportive team.
The Role
As Customer Service Supervisor, you’ll be responsible for supporting the day-to-day running of the customer service team, ensuring high performance and an excellent customer experience across both inbound and outbound activity. You’ll play a key role in supporting the team, particularly within the outbound function, while working closely with field sales to ensure a smooth and consistent customer journey. With a product portfolio of over 35,000 items, you’ll also have the opportunity to drive cross-selling and upselling activity, so a commercial mindset is key.
Key Responsibilities
- Support the Customer Service Manager in leading a team of 12
- Coach and mentor team members to achieve targets
- Drive high levels of customer satisfaction across all interactions
- Oversee order processing, queries and account management
- Handle escalated queries and complaints effectively
- Collaborate with sales teams to strengthen customer relationships
- Identify and maximise cross-selling and upselling opportunities
- Contribute to ongoing process improvements
About You
- Experience in a Customer Service Team Leader or Supervisor role (or ready to step up)
- Strong leadership and communication skills
- Experience in a fast-paced, commercial environment
- Comfortable working closely with sales teams
- Proactive, organised and results-driven
- Experience within a medical, technical or product-led environment would be advantageous, but not essential
Outbound Customer Service Supervisor in High Wycombe employer: CPI Selection
Contact Detail:
CPI Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service Supervisor in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or related fields. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios specific to customer service. Think about how you’d handle escalated queries or drive customer satisfaction – we want you to shine!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've coached team members or improved processes. This will demonstrate your readiness for the Customer Service Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Outbound Customer Service Supervisor in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant customer service roles to show us you’re the perfect fit for the Customer Service Supervisor position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this role and how your background aligns with our needs. Share specific examples of how you've driven customer satisfaction or led a team to success in previous positions.
Showcase Your Commercial Mindset: Since this role involves cross-selling and upselling, make sure to mention any relevant experience you have in driving sales or improving customer relationships. We want to see how you can contribute to our growth!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at CPI Selection
✨Know Your Stuff
Make sure you’re familiar with the company and its products. With over 35,000 items in their portfolio, understanding what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or handled escalated queries in the past. Highlighting your coaching and mentoring experiences will demonstrate that you're ready to step into a supervisory role.
✨Emphasise Customer Satisfaction
Be ready to discuss how you’ve driven high levels of customer satisfaction in previous roles. Share specific strategies you’ve used to enhance the customer experience, especially in outbound interactions.
✨Think Commercially
Since the role involves cross-selling and upselling, come prepared with ideas on how you could identify and maximise these opportunities. Showing a commercial mindset will set you apart from other candidates.