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- Tasks: Schedule and coordinate service appointments for field engineers while optimising travel routes.
- Company: A growing specialist engineering services business in refrigeration and HVAC.
- Benefits: Full-time, permanent position with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on service efficiency.
- Qualifications: Experience in scheduling and strong customer service skills required.
- Other info: Fast-paced environment with a focus on teamwork and accountability.
The predicted salary is between 36000 - 60000 £ per year.
My client is a growing specialist engineering services business operating within refrigeration controls, HVAC monitoring and energy optimisation. Supporting commercial clients nationwide, they deliver design, installation, commissioning, and ongoing service & maintenance solutions.
Due to continued expansion, they are seeking an organised and proactive Service Scheduler to join their busy Service Department. This is a key coordination position responsible for efficiently planning and deploying field engineers while maintaining high standards of customer communication.
You will optimise travel routes, manage engineer workloads, coordinate service requests, and ensure jobs are delivered efficiently and professionally.
Key Responsibilities- Schedule and coordinate service appointments for field engineers
- Optimise engineer travel routes to maximise productivity and efficiency
- Allocate jobs based on skill set, location, urgency and availability
- Liaise daily with engineers to manage workloads and shifting priorities
- Handle inbound customer enquiries and outbound appointment bookings
- Provide clear job updates and manage customer expectations professionally
- Coordinate repair appointments, parts follow-ups and re-attendance planning
- Monitor and manage Work in Progress (WIP) to ensure timely job completion
- Identify and support improvements to scheduling processes
- Experience working in a busy service or engineering environment
- Proven experience scheduling field-based engineers
- Strong customer service skills, including handling challenging conversations confidently and professionally
- Experience using scheduling or service management software (SICON desirable; Business Central advantageous)
- Highly organised with excellent attention to detail
- Calm under pressure with strong prioritisation skills
- Self-motivated with a strong sense of accountability
Service SchedulerTW in Egham employer: CPI Selection
Contact Detail:
CPI Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service SchedulerTW in Egham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to scheduling and customer service. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got experience with scheduling software, be sure to mention it during interviews. Highlight how you’ve optimised processes in the past to demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service SchedulerTW in Egham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in scheduling and customer service, as these are key for the Service Scheduler role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've successfully managed schedules or handled customer inquiries in the past.
Showcase Your Organisational Skills: Since this role requires excellent organisation, mention any tools or methods you use to stay organised. Whether it's software or personal techniques, let us know how you keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CPI Selection
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Scheduler. Familiarise yourself with scheduling software and the specifics of optimising travel routes. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Organisational Skills
During the interview, be prepared to discuss how you manage multiple tasks and prioritise effectively. Share specific examples from your past experience where you successfully coordinated schedules or handled challenging situations. This will demonstrate your ability to thrive in a busy service environment.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice how you would handle various customer scenarios. Think about how you would manage expectations and provide updates. Clear communication is key, so showing that you can handle difficult conversations confidently will set you apart.
✨Be Ready to Discuss Improvements
The company is looking for someone who can identify and support improvements in scheduling processes. Come prepared with ideas or examples of how you've improved efficiency in previous roles. This shows initiative and a proactive mindset, which are essential for this position.