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- Tasks: Lead a team, manage customer accounts, and improve processes in a dynamic environment.
- Company: Join a leading global healthcare manufacturer with over 100 years of innovation.
- Benefits: Enjoy hybrid work options, professional development, and a supportive team culture.
- Why this job: Make a real impact while developing your leadership skills in a reputable FTSE 100 company.
- Qualifications: Experience in customer service is essential; leadership experience is a plus but not mandatory.
- Other info: Office-based role in Windsor with opportunities for growth and skill enhancement.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Service Team Lead, Buckinghamshire
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Client:
CPI Selection
Location:
Buckinghamshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c67848252397
Job Views:
9
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
I’m looking for a Customer Services Team Lead for a leading global manufacturing company within the healthcare sector who have been supplying the industry with leading edge technology for over 100 years. Headquartered in the UK, my client is a FTSE 100 company with almost 50 businesses in 24 countries.
Reporting to the Head of Sales Operations this role is a hybrid of leadership and senior customer account management, with a focus on process and communication improvements. It offers a great opportunity to develop leadership and professional skills, whilst making tangible improvements to the business through the following areas.
- Provide leadership, mentorship, and coaching to a team of customer service representatives and working with the Head of Sales Operations to set clear expectations for performance, behaviour, and customer service standards.
- Support Head of Sales Operations in identifying training needs for the team and support execution of key business improvement initiatives
- Work with the Head of Sales Operations to develop, analyse and track key performance indicators; On time delivery, customer satisfaction, response times, resolution rates, and other relevant metrics.
- Drive team to actively participate in continuously improvement activities through suggestions and project execution.
- Monitor and evaluate team members\’ performance through regular performance reviews and Identify areas for improvement and provide training, development, and support to enhance team members\’ skills and capabilities.
- Handle escalated customer inquiries or issues that require advanced problem-solving and decision-making.
- Collaborate with team members to resolve complex customer concerns in a timely and effective manner.
- Identify opportunities to enhance operational efficiency and customer satisfaction within the customer service department.
- Collaborate with cross-functional teams to implement process improvements and streamline workflows.
- Act as customer service representative for key accounts, managing quotes, orders, shipments, and other customer requirements.
- Develop relationships and work closely with the Sales Team to support and represent them in enquires and query resolution.
Office based – Windsor
The ideal candidate will have proven experience within a customer service role and a strong focus on improving processes and developing communication channels. Strong interpersonal, communication, and problem-solving skills and experience in a leadership role is desirable but support will be provided to develop skills. In addition, knowledge of and experience of international shipping standards and requirements would be an advantage.
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Customer Service Team Lead employer: CPI Selection
Contact Detail:
CPI Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead
✨Tip Number 1
Familiarise yourself with the healthcare sector and the specific challenges it faces. Understanding industry trends and customer needs will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you improved team performance or resolved conflicts, as this will showcase your capability to lead effectively.
✨Tip Number 3
Network with professionals in the customer service and healthcare sectors. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss key performance indicators (KPIs) relevant to customer service. Being able to articulate how you would track and improve metrics like customer satisfaction and response times will demonstrate your analytical skills and commitment to continuous improvement.
We think you need these skills to ace Customer Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership roles. Use specific examples that demonstrate your ability to improve processes and enhance communication within a team.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Service Team Lead position. Emphasise your leadership skills, problem-solving abilities, and any experience with performance metrics or training needs assessment.
Showcase Relevant Skills: In your application, clearly outline your interpersonal and communication skills. Mention any experience you have with international shipping standards, as this could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CPI Selection
✨Showcase Your Leadership Skills
As a Customer Service Team Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on mentorship and coaching. Highlight any specific initiatives you implemented that improved team performance.
✨Understand Key Performance Indicators
Familiarise yourself with key performance indicators relevant to customer service, such as customer satisfaction and response times. Be ready to discuss how you would track and improve these metrics in your role, showing your analytical skills and commitment to continuous improvement.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about handling escalated customer inquiries or complex issues. Think of specific examples where you successfully resolved a challenging situation, demonstrating your problem-solving and decision-making skills.
✨Emphasise Communication Skills
Strong communication is crucial in this role. Be prepared to discuss how you foster effective communication within your team and with other departments. Share examples of how you've improved communication channels in previous roles to enhance customer service.
