Clinical Customer Service Representative

Job Title – Clinical Customer Service Representative

Location – Oxford – Hybrid 2 days home – 3 days office

Salary – 28k – 32k Depending on experience ( 40 hour week) Monday – Friday

Bonus – 5% of basic salary

Perks – 25 days holiday + 8 bank holiday, Pension, Private Medical Healthcare, Free Parking, Life Assurance + more

Have you for experience within the NHS? Have you worked within Customer Service before? Does clinical diagnostic testing for ground-breaking treatments' excite you? If so then read on…..

Role Overview:

As a Clinical Customer Service Representative, your role is to facilitate clinical testing services by acting as a liaison between physicians and our testing laboratories. This includes monitoring the progress of assigned clinical orders and responding to inquiries with the mission of providing superior customer service.

Key Responsibilities:

• Establish relationships with ordering physician centres and patient sample submission
• monitor testing and reporting process.
• Resolving their billing queries as quickly and efficiently as possible.
• Communicate processes with prospective ordering physicians
• Facilitate communication with ordering physicians and provide materials and logistical information
• Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed.
• Address customer inquiries and order status with possible solutions in a timely manner.
• Develop and maintain good working relationships using advanced communication skills
• Provide input on the documentation of customer-facing materials
• Communicate feedback regarding improvements to internal systems

Qualifications and Experience:

• GCSE and or A levels (or equivalent)
• Experience in customer-facing, technical support roles