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For Companies At a Glance
- Tasks: Lead and motivate a dynamic call centre team to drive sales and enhance customer experience.
- Company: Fast-growing leisure and hospitality business with a vibrant culture.
- Benefits: Competitive salary, completion bonus, and opportunities for professional growth.
- Why this job: Make a real impact in a high-energy environment while shaping team performance.
- Qualifications: Experience in call centre management and a strong sales mindset.
- Other info: Join a fun team and enjoy a hands-on leadership role.
The predicted salary is between 45000 - 50000 £ per year.
I’m working with a fast-growing, multi-site leisure and hospitality business looking for a Call Centre Manager to lead their Reading-based team. Reporting into the Head of Business Development, you’ll manage a team of 12 inbound Customer Service Executives while also supporting the outbound function in Leeds. This role is perfect for someone who can lead from the front, drive sales, and use data to improve performance.
The Role
- Lead, coach and motivate a high-energy call centre team
- Drive sales through effective call strategies, upselling activities and events
- Monitor performance, set targets and analyse data to improve results
- Ensure excellent customer experience across all interactions
- Oversee day-to-day operations and optimise processes
- Deliver training and ongoing development to keep the team performing at their best
- Collaborate with the wider business to improve customer journey and engagement
About You
- Proven experience in a Call Centre Manager (or similar) role
- Strong sales mindset with a track record of hitting/exceeding targets
- Data-driven with the ability to analyse performance and spot improvements
- Passionate about customer experience and team development
- Energetic, hands-on leader who thrives in a fast-paced environment
- Comfortable with CRM/call center systems
Why Apply?
- Join a fun, growing business with a strong UK presence
- High-impact role with real ownership
- Opportunity to shape team performance and culture
- Completion bonus at the end of the contract
Call Centre Manager in Reading employer: CPI Local
Contact Detail:
CPI Local Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for the interview by practising common questions related to call centre management. Think about how you can demonstrate your sales mindset and data-driven approach with real examples from your past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Call Centre Manager in Reading
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and coached others to success, so share specific examples that demonstrate your leadership style.
Data is Key: Since this role is all about using data to drive performance, don’t forget to mention your experience with data analysis. We love candidates who can spot trends and suggest improvements, so include any relevant metrics or achievements.
Customer Experience Matters: We’re passionate about providing an excellent customer experience, so let us know how you’ve contributed to this in your previous roles. Share stories that showcase your commitment to customer satisfaction and how you’ve improved service delivery.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CPI Local
✨Know Your Numbers
As a Call Centre Manager, you'll need to demonstrate your data-driven mindset. Brush up on key metrics like call volume, conversion rates, and customer satisfaction scores. Be ready to discuss how you've used data in the past to drive performance improvements.
✨Showcase Your Leadership Style
This role requires an energetic, hands-on leader. Prepare examples of how you've motivated and developed your team in previous roles. Think about specific situations where your leadership made a difference in team performance or morale.
✨Prepare for Sales Scenarios
Since driving sales is a big part of this job, be ready to discuss effective call strategies and upselling techniques you've successfully implemented. You might even want to role-play a sales call to showcase your skills during the interview.
✨Emphasise Customer Experience
The company values excellent customer experience, so come prepared with examples of how you've improved customer journeys in the past. Highlight any training or development initiatives you've led that enhanced customer interactions.