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- Tasks: Deliver exceptional customer service and manage relationships with clients in the publishing industry.
- Company: Join CPI Group, a leading pan-European book printer and distributor.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Be part of a dynamic team that values creativity and innovation in customer service.
- Qualifications: Strong customer service skills, attention to detail, and a positive attitude.
- Other info: Exciting career prospects in a growing business with a focus on teamwork.
The predicted salary is between 25000 - 32000 ÂŁ per year.
CPI Group has an exciting opportunity for an enthusiastic Customer Services Executive to join our busy Independent Publishers and Authors (IPA) division at either of our Melksham or Chippenham offices. CPI Group are a pan-European book printer and distributor with 13 printing factories spread out over 5 countries. We work in numerous markets including Trade, printing books for the academic and educational markets, delivering school books and books on demand. The business is growing, and we are looking for energetic, creative, innovative team players to join us.
Role Objectives
- Own the service delivery to our customers and set and manage customer expectations.
- Actively advise, engage and empathise with the customer to deliver well-thought-out, well-executed, on-time solutions.
- Deliver a culture of service by managing relationships (internal and external) with high professional standards, attention to detail and professional courtesy.
Responsibilities
- Examine and process customer orders using bespoke company software.
- Apply customer contract pricing and calculations to allocate approved pricing and generate invoices for orders received.
- Monitor customer satisfaction and quality issues by conducting route-cause analysis, resolving and reporting on non-conformances (internal and external).
- Apply approved business processes and procedures.
- Ownership and support, working independently and as part of the wider team.
We look for experience, enthusiasm, highly motivated, organised planners and problem solvers, who are passionate about creating the best customer service experience and building strong relationships with our customers. We are looking for:
- A team player, demonstrating a “can do” attitude to meet schedules, with qualities that include integrity, honesty, transparency, flexibility, and fresh thinking, with the ability to empower others and to be empowered.
- Technically competent/confident with the ability to learn and cope with the job’s technical demands.
- Good administrative skills, logical, structured and process-driven.
- Organised with good attention to detail, able to manage multiple projects on similar timelines.
- Strong written and verbal communication skills.
- Committed to the provision of flawless customer service.
- Experience in using different software and database systems.
- Working experience within MS365 Word, Excel and Outlook.
- High level of numeracy and literacy skills.
- Competent time management with the ability to plan, organise and schedule your own time/activities.
- Previous experience within book manufacturing, printing or allied industries would be advantageous.
Customer Services Executive - IPA in Melksham employer: CPI Books UK
Contact Detail:
CPI Books UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive - IPA in Melksham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CPI Group and their IPA division. Understanding their values and what they do will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations. Being able to demonstrate your problem-solving skills and empathy will show that you're the right fit for the role.
✨Tip Number 3
Show off your team spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your collaborative skills will resonate with the hiring team looking for energetic and innovative players.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at CPI Group.
We think you need these skills to ace Customer Services Executive - IPA in Melksham
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about joining our team and making a difference for our customers.
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the role. Use keywords from the job description to show us you understand what we're looking for and how you fit into our culture of service.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the Customer Services Executive role. Share specific examples of how you've delivered excellent customer service in the past and how you can bring that same energy to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at CPI Books UK
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to engage with customers, manage expectations, and deliver solutions. Be ready to share examples of how you've successfully handled customer interactions in the past.
✨Familiarise Yourself with CPI Group
Do some research on CPI Group and their IPA division. Knowing their markets, products, and values will help you tailor your answers and show that you're genuinely interested in the role. Mention specific projects or initiatives that resonate with you during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet and resolve issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to deliver well-thought-out solutions.
✨Demonstrate Team Spirit
Since this role requires a strong team player, be ready to talk about your experiences working in teams. Share how you’ve collaborated with others, supported your colleagues, and contributed to a positive work environment. A good sense of humour can go a long way too!