At a Glance
- Tasks: Assist guests with reservations, changes, and cancellations while providing excellent customer service.
- Company: Join the dynamic team at Holiday Inn Express and Crowne Plaza Terminal 4.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career growth opportunities.
- Other info: Exciting career progression opportunities within the Arora group.
- Why this job: Be part of a vibrant hotel environment and make guests feel welcome every day.
- Qualifications: Strong communication skills and a knack for multitasking; hotel experience is a plus.
The predicted salary is between 26520 - 26520 £ per year.
Salary – £26,520
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Holiday Inn Express and Crowne Plaza Terminal 4 is a dual brand hotel connected to terminal 4 via a covered walkway. It is directly connected to the underground, mainline and Elizabeth line. One side is the Holiday Inn London Heathrow Express featuring 457 bedrooms, an express bar and café, offering all-day dining with simple, honest food, and a lively bar. The other side is the upscale Crowne Plaza London-Heathrow Hotel with 304 elegant bedrooms, 13 suites and 4 high-tech meeting rooms. The hotel boasts a variety of exciting food and beverage outlets, including a Club Lounge and offers a 24-hour fitness studio. It has ample parking for both guests and employees.
A bit about what you will do...
Reservation Agents in our team demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests. Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email. Answer questions about the hotel, facilities and services. Imputing and accessing data in our reservations system. Maximizing sales and room occupancy.
More about you...
Providing high quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communicator with a high standard of written and spoken English. A smart and professional appearance. Hotel experience in a similar role a real advantage. Opera PMS and Marsha experience a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reservations Agent in London employer: CPHIEX
At Arora Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values employee well-being and growth. As a Reservations Agent at our Holiday Inn Express and Crowne Plaza Terminal 4, you will enjoy competitive benefits such as 28 days of holiday, free meals on duty, and opportunities for career advancement within our expanding group. With a prime location connected to Heathrow Airport and excellent transport links, you'll be part of a dynamic team dedicated to providing outstanding service in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company! Research Holiday Inn Express and Crowne Plaza Terminal 4, and understand their values and what they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll need to be warm and engaging. Role-play common scenarios with friends or family to get comfortable with answering questions and handling reservations efficiently.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or handled pressure in previous roles. This will demonstrate that you can keep calm and organised, just like they need you to be.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Arora group. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness in your tone. Remember, as a Reservations Agent, excellent communication is key!
Tailor Your Application:Make sure to tailor your application specifically for the Reservations Agent role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle pressure. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re getting all the latest updates about the role and our company. We can’t wait to hear from you!
How to prepare for a job interview at CPHIEX
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities, services, and the specific role of a Reservations Agent. Be ready to discuss how you can contribute to maximising sales and room occupancy.
✨Showcase Your Communication Skills
Since excellent communication is key, practice articulating your thoughts clearly. Prepare to demonstrate how you would handle guest inquiries and reservations efficiently, both over the phone and via email.
✨Stay Calm Under Pressure
Think of scenarios where you had to multi-task or deal with difficult situations. Share these experiences during the interview to show that you can remain composed and organised, even when things get hectic.
✨Dress to Impress
Make sure you present yourself smartly and professionally. First impressions matter, especially in the hospitality industry, so dress appropriately to reflect the standards of the hotel.
