At a Glance
- Tasks: Be the friendly face of our company, helping customers with their needs.
- Company: Join a supportive team focused on delivering excellent customer service.
- Benefits: Enjoy a competitive salary and a Monday to Friday work schedule.
- Other info: Great opportunity for growth in a dynamic and inclusive environment.
- Why this job: Make a difference by ensuring customers have a great experience every time.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25116 - 25116 £ per year.
We are looking for a motivated and customer-focused Customer Service Specialist to join our team. In this role, you’ll be the first point of contact for our customers, ensuring their needs are met efficiently and professionally. You’ll work across a variety of tasks, from processing orders to maintaining accurate system data, all while playing a key role in keeping our service standards high.
Key Responsibilities
- Managing and processing customer orders with accuracy.
- Preparing and issuing monthly invoices.
- Capturing and monitoring SLA data.
- Producing and distributing weekly feedback reports.
- Maintaining systems and master data, including customer records.
- Supporting the wider team with additional tasks as required.
Key Skills and Experience
- Previous experience in a customer service role.
- Excellent communication skills, both written and verbal.
- Strong organisational and problem-solving skills.
- Ability to stay calm under pressure and manage multiple priorities.
- Confident using Microsoft Office and other relevant systems.
Additional Information
- Salary: £25,116.00 pa
- Hours of work: Monday to Friday 37.5 hours per week
We encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. In line with the Immigration, Asylum and Nationality Act 2006, successful candidates will need to provide proof of their right to work in the UK. This role is also subject to a basic Disclosure and Barring Service (DBS) check.
Customer Service Specialist in Gosport employer: CPG Logistics
Join a dynamic team as a Customer Service Specialist where your contributions are valued and recognised. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities to enhance your skills. Located in a vibrant area, we provide a competitive salary and a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Gosport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CPG Logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CPG Logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Gosport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CPG Logistics:Your cover letter is your chance to shine! Tell us why you want to work at CPG Logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CPG Logistics!
How to prepare for a job interview at CPG Logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
