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- Tasks: Welcome fans and ensure smooth entry at Selhurst Park Stadium.
- Company: Join the iconic Crystal Palace Football Club with a rich history.
- Benefits: Earn £13.15 per hour on a flexible, casual contract.
- Other info: Diverse and inclusive workplace with opportunities for everyone.
- Why this job: Be part of the thrilling matchday atmosphere and make fans feel welcome.
- Qualifications: Customer service experience and a friendly, approachable attitude.
The predicted salary is between 27300 - 27300 £ per year.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ROP: £13.15
Who we are: We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role: If you have experience in or are passionate about customer service and working in the fast paced environment of football we want to hear from you! You will be well presented, engaging and committed to meeting and allowing the entry of all of guests to the stadium. You are approachable, hardworking and enjoy helping others with a smile; whilst also keeping safety and security at the forefront of everything you do.
Responsibilities:
- Providing an excellent service to Home/Away supporters.
- Attending the match briefing as given by the Head of Ticketing, and Turnstile Supervisor to understand the ticketing arrangements for each fixture.
- Ensuring that the area around the turnstile where deployed is clear of obstructions and operates freely. Any obstructions, hazards or found articles must be reported to the Stand Supervisor immediately.
- Reconciling turnstile admits taking numbers from turnstile counter and complete the turnstile docket.
- Correctly operating the respective ticket scanning device.
- Attending the required counting procedures following closure of the turnstile.
- Complying with any instruction given by the Stand Supervisor.
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications:
- A can do attitude and be prepared to help the team.
- Immaculate grooming standards and overall appearance.
- Excellent interpersonal skills and be polite and courteous.
Our commitment to Equality: At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment: We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk. If you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk. We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding: Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Matchday Turnstile Operator employer: Cpfc Limited
Contact Detail:
Cpfc Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Turnstile Operator
✨Tip Number 1
Get to know the club! Research Crystal Palace Football Club, its history, and its values. This will not only help you in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and safety. Role-play with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Crystal Palace family. Don’t miss out!
We think you need these skills to ace Matchday Turnstile Operator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for football and customer service shine through! We want to see that you’re excited about the role and ready to engage with fans at Selhurst Park.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant experience and skills without waffling. We appreciate clarity, so make it easy for us to see why you’d be a great fit!
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your skills align with the responsibilities of a Matchday Turnstile Operator. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to the right people. Plus, it shows you’re serious about joining the Crystal Palace family.
How to prepare for a job interview at Cpfc Limited
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Matchday Turnstile Operator. Familiarise yourself with the ticketing process and safety protocols. This will show your enthusiasm and readiness to contribute to the team.
✨Dress to Impress
Since the role requires immaculate grooming standards, dress smartly for your interview. A polished appearance reflects your professionalism and respect for the club's values. Remember, first impressions count!
✨Show Off Your People Skills
As this role is all about customer service, be prepared to discuss your interpersonal skills. Share examples of how you've successfully interacted with customers in the past, especially in fast-paced environments. A friendly attitude goes a long way!
✨Emphasise Safety Awareness
Safety and security are paramount in this role. Be ready to talk about how you would handle potential hazards or obstructions at the turnstiles. Demonstrating your commitment to safety will resonate well with the interviewers.