At a Glance
- Tasks: Ensure safety and enjoyment for fans at Selhurst Park during matchdays.
- Company: Join the proud Crystal Palace Football Club, a Premier League team with rich history.
- Benefits: Earn £13.15 per hour on a casual contract with flexible hours.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of the excitement and energy of matchdays while making unforgettable memories.
- Qualifications: Must be over 18; friendly, mature, and possess good communication skills.
The predicted salary is between 13 - 13 € per hour.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ ROP: £13.15 per hour
Who we are
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role
Crystal Palace FC is looking for passionate, well-presented, and engaging individuals to join our Security matchday team. You’ll play a key role in ensuring the safety, safeguarding, and enjoyment of all our guests at Selhurst Park. Representing Crystal Palace FC on the front line, you’ll deliver outstanding service with a smile, support fans, and help create an unforgettable matchday experience. Be part of the energy, excitement, and pride of Selhurst Park as you play a key role in bringing our club to life on matchdays.
Responsibilities
- Commit to and attend all Premier League fixtures (schedule to be announced in June) as well as FA Cup games as required
- Be responsible for the safe access and comfort of spectators visiting the stadium
- Identify and report any incident, occurrence or hazard among spectators and report to a supervisor
- Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.
- Maintain an immaculate personal presentation with a polished professional appearance.
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications
- You must be over 18 (Essential)
- NVQ Level 2 in Spectator Safety (desirable)
- Friendly and happy to help all clients with patience and good manners
- Be mature and be able to handle situations calmly
- Possess excellent interpersonal skills and be polite and courteous
- A strong focus on accuracy and diligence in every aspect
- Good communication skills
- An understanding of body search regulations and processes
- Experience working at a football stadium and/or similar spectator events (Desirable)
Our commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Matchday Steward employer: Cpfc Limited
Crystal Palace Football Club is an exceptional employer, offering a vibrant and inclusive work culture at the iconic Selhurst Park Stadium. With a commitment to employee growth and diversity, we provide our matchday stewards with the opportunity to be part of a passionate team dedicated to delivering outstanding service and creating unforgettable experiences for fans. Join us in a role that not only values professionalism and high standards but also fosters a sense of pride and community within the club.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Steward
✨Tip Number 1
Get to know the club! Familiarise yourself with Crystal Palace FC's history, values, and matchday atmosphere. This will not only help you stand out in interviews but also show your genuine passion for being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former stewards and staff on social media or at events. They can provide insider tips and might even put in a good word for you when applying through our website.
✨Tip Number 3
Practice your communication skills! As a steward, you'll need to interact with fans and ensure their safety. Role-play common scenarios with friends to boost your confidence and prepare for any questions during the interview.
✨Tip Number 4
Dress to impress! Make sure you present yourself well during interviews. A polished appearance reflects professionalism and shows that you take the role seriously. Remember, first impressions count!
We think you need these skills to ace Matchday Steward
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for football and Crystal Palace FC shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a fantastic matchday experience for our fans.
Be Professional:Make sure your application reflects the high standards we uphold at Crystal Palace FC. This means using clear language, checking for typos, and presenting yourself in a polished manner. Remember, you’ll be representing us on the front line!
Highlight Relevant Experience:If you’ve worked in similar roles or have experience in spectator safety, make sure to mention it! We love seeing candidates who understand the responsibilities of being a Matchday Steward and can bring that knowledge to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets to the right people and helps us keep track of all applicants. Plus, it’s super easy!
How to prepare for a job interview at Cpfc Limited
✨Know Your Role
Familiarise yourself with the responsibilities of a Matchday Steward. Understand the importance of safety and customer service at Selhurst Park, and be ready to discuss how you can contribute to creating a welcoming environment for fans.
✨Dress to Impress
Since personal presentation is key for this role, make sure you arrive in smart attire that reflects professionalism. A polished appearance will show that you take the role seriously and are ready to represent Crystal Palace FC.
✨Show Your People Skills
Prepare examples of how you've handled difficult situations or provided excellent customer service in the past. Highlight your interpersonal skills and ability to remain calm under pressure, as these are crucial for ensuring a positive matchday experience.
✨Understand the Club's Values
Research Crystal Palace FC’s commitment to equality, diversity, and inclusion. Be prepared to discuss how you align with these values and how you can contribute to a safe and enjoyable atmosphere for all spectators.
