Matchday Catering Operator/Bartender

Job Location: Selhurst Park Stadium, SE25 6PU

Contract Type: 0-hour, Fixed-Term Contract

Salary/ROP: £13.15

Who we are

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy – we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role

If you have experience in the catering and events industry or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of Crystal Palace Football Club and providing excellent service to the customers of our many bars and kiosks. Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6-8 hours depending on the game.

Responsibilities

• Take initiative and participate in the set‑up of kiosks and bars, stock and supplies
• Welcome guests and take orders
• Process payments on POS devices in an efficient manner
• Maintain counters and fridges with sufficient supplies of stock throughout the service period, as guided by your manager
• Ensure stock rooms and areas are organised and clean, to ensure easy stock rotation and reconciliation
• Where necessary, assist in the back of house areas: kitchen and food preparation, pot wash and stock deliveries
• Perform clean‑up duties after each shift and ensure that concession stand is sanitized and tidied to a high standard
• Serve alcohol responsibly and follow the club’s Challenge 25 Policy
• Adhere to all Health & Safety policies including the club’s Food Safety Management Systems
• Carry out any other reasonable duties asked of you from within your team and management, including being flexible in covering tasks outside of your role‑specific duties
• Maintain an immaculate personal presentation with a polished professional appearance
• Uphold and promote the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures

Experience, Skills and Qualifications

• A positive attitude and be prepared to help the team
• Experience in catering, hospitality or food service
• Strong customer service and communication skills
• Engaging and easy to talk to
• Reliable, punctual and trustworthy

Equality, Diversity & Inclusion

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability‑related adjustments during the recruitment process, please contact DLO@cpfc.co.uk. If you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk. We are here to help you through the whole recruitment process including applying for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.