At a Glance
- Tasks: Support the ticketing team with seat inventory and enhance the supporter journey.
- Company: Join Crystal Palace Football Club, a historic Premier League team with a vibrant culture.
- Benefits: Earn £13.15 per hour on a flexible casual contract with a dynamic work environment.
- Other info: Flexible hours, including weekends, with opportunities for growth in a diverse workplace.
- Why this job: Be part of an exciting football atmosphere while developing your customer service skills.
- Qualifications: Customer service experience and effective communication skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ ROP: £13.15
Who we are:
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role:
To support the ticketing team with all aspects of seat inventory relating to ticketing, membership and Hospitality for all stadia, home and away, for all associated teams as well as support the documentation and continuous improvement of all relevant processes and procedures.
Responsibilities:
- Work with the Ticketing team to ensure needs are met, and constantly reviewed to improve the online supporter journey, the back-office processes and identifying new opportunities for development.
- Supporting the Marketing Department with the promotion of tickets, hospitality, and memberships through 3rd party sale channels, managing respective relationships and sales process.
- Supporting the reconciliation of complimentary match tickets on a match-by-match basis.
- Supporting the Ticketing team in the management and distribution of the allocation of tickets to Supporters Clubs, Hospitality clients and staff.
- Developing a comprehensive knowledge of all appropriate Club products and services.
- Managing any other related projects as defined by the Ticketing Manager.
- Other duties and responsibilities as required by line manager.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications:
- Previous experience in customer service.
- Effective communication skills.
- Knowledgeable and understanding of ticket sales process and procedure.
- Customer focussed with exceptional customer sales and service skills.
- Pro-active and engaging.
- Calm under pressure.
- High work commitment.
- Extremely organised with the ability to perform under tight deadlines.
- Flexible with working hours and able to work weekends and evenings as the fixtures require.
Our commitment to Equality:
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment:
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact us. We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding:
Cristal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Ticketing Assistant (casual contract) Ticketing & Box Office · Selhurst Park Stadium in London employer: Cpfc Limited
Cpfc Limited offers a unique opportunity to work at the iconic Selhurst Park Stadium, where you will be part of a passionate team dedicated to maintaining a pristine environment for fans and players alike. With flexible hours and a commitment to employee growth, this role not only provides meaningful work but also fosters a supportive culture that values attention to detail and excellence in service. Join us and contribute to the legacy of a historic football club while enjoying the benefits of a dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Assistant (casual contract) Ticketing & Box Office · Selhurst Park Stadium in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Cpfc Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
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We think you need these skills to ace Ticketing Assistant (casual contract) Ticketing & Box Office · Selhurst Park Stadium in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Cpfc Limited.
How to prepare for a job interview at Cpfc Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Cpfc Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Cpfc Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
