At a Glance
- Tasks: Welcome fans and ensure smooth entry at Selhurst Park Stadium.
- Company: Join the historic Crystal Palace Football Club, a Premier League team.
- Benefits: Earn £13.15 per hour with flexible casual hours.
- Other info: Diverse and inclusive workplace with opportunities for all.
- Why this job: Be part of the excitement on matchdays and create memorable experiences.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 27300 - 27300 £ per year.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ROP: £13.15
Who we are:
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role:
If you have experience in or are passionate about customer service and working in the fast-paced environment of football we want to hear from you! You will be well presented, engaging and committed to meeting and allowing the entry of all of guests to the stadium. You are approachable, hardworking and enjoy helping others with a smile; whilst also keeping safety and security at the forefront of everything you do.
Responsibilities:
- Providing an excellent service to Home/Away supporters.
- Attending the match briefing as given by the Head of Ticketing, and Turnstile Supervisor to understand the ticketing arrangements for each fixture.
- Ensuring that the area around the turnstile where deployed is clear of obstructions and operates freely.
- Reporting any obstructions, hazards or found articles to the Stand Supervisor immediately.
- Reconciling turnstile admits taking numbers from turnstile counter and completing the turnstile docket.
- Correctly operating the respective ticket scanning device.
- Attending the required counting procedures following closure of the turnstile.
- Complying with any instruction given by the Stand Supervisor.
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications:
- A can-do attitude and be prepared to help the team.
- Immaculate grooming standards and overall appearance.
- Excellent interpersonal skills and be polite and courteous.
Our commitment to Equality:
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club does this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment:
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability-related adjustments during the recruitment process, please contact us.
Safeguarding:
Cristal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Matchday Turnstile Operator in London employer: Cpfc Limited
Crystal Palace Football Club is an exceptional employer, offering a vibrant and inclusive work culture at the iconic Selhurst Park Stadium. With a commitment to employee growth and diversity, we provide opportunities for individuals passionate about customer service in a dynamic football environment, ensuring that every team member feels valued and supported. Join us to be part of a historic club that prioritises excellence, safety, and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Turnstile Operator in London
✨Tip Number 1
Get to know the club! Research Crystal Palace Football Club, its history, and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Matchday Turnstile Operator and how you'd handle them. Being able to demonstrate your approachability and problem-solving skills can really set you apart.
✨Tip Number 3
Dress to impress! Since the role requires immaculate grooming standards, make sure you present yourself well during any interactions. First impressions matter, especially in a customer-facing role like this.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Crystal Palace family!
We think you need these skills to ace Matchday Turnstile Operator in London
Some tips for your application 🫡
Show Your Passion for Football:When you're writing your application, let your love for football shine through! Mention any relevant experience or how being part of the matchday atmosphere excites you. We want to see that you’re not just looking for a job, but that you genuinely care about the game and our fans.
Highlight Customer Service Skills:Since this role is all about providing excellent service to supporters, make sure to showcase your customer service skills in your application. Share examples of how you've gone above and beyond to help others, as we value a friendly and approachable attitude.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Crystal Palace family right from the start!
How to prepare for a job interview at Cpfc Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Matchday Turnstile Operator. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and safety protocols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Dress to Impress
Since the role requires immaculate grooming standards, ensure you present yourself well for the interview. Wear smart attire that reflects professionalism. This not only shows respect for the interviewers but also aligns with the club's high standards.
✨Show Your People Skills
As this role involves interacting with fans, be prepared to demonstrate your excellent interpersonal skills. Think of examples from your past experiences where you've provided great customer service or resolved issues effectively. This will highlight your suitability for the role.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or ensuring safety at the turnstiles. Practice your responses to these scenarios, focusing on your problem-solving abilities and commitment to safety and security.
