At a Glance
- Tasks: Ensure safety and enjoyment for fans at Selhurst Park during matchdays.
- Company: Join the historic Crystal Palace Football Club, a Premier League team.
- Benefits: Earn £14.75 per hour with flexible casual hours.
- Other info: Great opportunity for personal growth in a diverse and inclusive environment.
- Why this job: Be part of the excitement and energy of live football matches.
- Qualifications: Must be over 18 with an SIA Door Supervisor Badge.
The predicted salary is between 14 - 15 £ per hour.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Casual Contract
Salary/ROP: £14.75 per hour
About Us
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy – we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees.
About this role
Crystal Palace FC is looking for passionate, well‑presented, and engaging individuals to join our Security matchday team. You’ll play a key role in ensuring the safety, safeguarding, and enjoyment of all our guests at Selhurst Park. Representing Crystal Palace FC on the front line, you’ll deliver outstanding service with a smile, support fans, and help create an unforgettable matchday experience.
Responsibilities
- Commit to and attend all Premier League fixtures (schedule to be announced in June) as well as FA Cup games as required.
- Be responsible for the safe access and comfort of spectators visiting the stadium.
- Identify and report any incident, occurrence or hazard among spectators and report to a supervisor.
- Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience at Selhurst Park Stadium.
- Maintain an immaculate personal presentation with a polished professional appearance.
- Other duties and responsibilities as required by line manager.
- Uphold and promote the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.
Experience, Skills and Qualifications
- You must be over 18 (Essential).
- SIA Door Supervisor Badge (Essential).
- NVQ Level 2 in Spectator Safety (desirable).
- Friendly and happy to help all clients with patience and good manners.
- Be mature and be able to handle situations calmly.
- Possess excellent interpersonal skills and be polite and courteous.
- A strong focus on accuracy and diligence in every aspect.
- Good communication skills.
- An understanding of body search regulations and processes.
- Experience working at a football stadium and/or similar spectator events (Desirable).
Our Commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club does this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club’s activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.
If you require disability‑related adjustments during the recruitment process, please contact us. We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Matchday SIA Steward in London employer: Cpfc Limited
Crystal Palace Football Club is an exceptional employer, offering a vibrant and inclusive work culture at the iconic Selhurst Park Stadium. With a commitment to employee growth and diversity, we provide our staff with the opportunity to be part of a passionate team dedicated to delivering outstanding matchday experiences. Join us in a role that not only ensures safety and enjoyment for our fans but also allows you to thrive in a supportive environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday SIA Steward in London
✨Tip Number 1
Get to know the club! Research Crystal Palace FC, their values, and what makes them unique. This will help you connect with the interviewers and show your genuine interest in being part of the team.
✨Tip Number 2
Practice your communication skills! As a steward, you'll need to interact with fans and ensure they have a great experience. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Dress to impress! Make sure you present yourself well during any interviews or meet-ups. A polished appearance shows that you take the role seriously and are ready to represent the club.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Crystal Palace family right from the start.
We think you need these skills to ace Matchday SIA Steward in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for football and the role shine through. We want to see that you’re genuinely excited about being part of the matchday experience at Selhurst Park!
Be Professional:Make sure your application reflects the high standards we uphold at Crystal Palace FC. Use clear language, check your spelling and grammar, and present yourself in a polished manner – just like you would on matchday!
Highlight Relevant Experience:If you've worked in similar roles or have experience in spectator safety, make sure to mention it! We love seeing how your background aligns with what we’re looking for in our matchday stewards.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Cpfc Limited
✨Know Your Role
Familiarise yourself with the responsibilities of a Matchday SIA Steward. Understand the importance of safety and customer service at Selhurst Park, and be ready to discuss how your skills align with these duties.
✨Dress to Impress
Since personal presentation is key for this role, make sure you arrive in smart attire that reflects professionalism. A polished appearance will show that you take the role seriously and are ready to represent Crystal Palace FC.
✨Show Your Passion
Express your enthusiasm for football and the club during the interview. Share any relevant experiences that highlight your commitment to providing excellent service and creating a positive atmosphere for fans.
✨Prepare for Scenarios
Think about potential situations you might face as a steward, such as handling difficult spectators or ensuring safety protocols are followed. Be ready to discuss how you would manage these scenarios calmly and effectively.
