At a Glance
- Tasks: Support retail operations, deliver top-notch customer service, and manage stock efficiently.
- Company: Join Crystal Palace Football Club, a historic Premier League team with a vibrant culture.
- Benefits: Earn £13.15 per hour with flexible hours and a fun work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of matchday excitement and connect with passionate fans.
- Qualifications: Retail experience and strong communication skills are a plus.
The predicted salary is between 13 - 13 £ per hour.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Fixed-Term Contract
Salary: £13.15
Who we are: We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy – we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role: This role involves supporting the day‑to‑day operations of the Club’s retail store, delivering excellent customer service, maintaining high standards of presentation, and ensuring efficient stock handling and sales processes.
Responsibilities:
- Providing a high level of customer service on the shop floor
- Operating the till accurately and efficiently
- Packing and processing customer purchases
- Replenishing and merchandising stock on shelves as required
- Pricing and labeling merchandise correctly
- Printing names and numbers on shirts to required specifications
- Organising and maintaining merchandise within store rooms
- Receiving, checking, and storing deliveries
- Other duties and responsibilities as required by line manager
- Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures
Experience, Skills and Qualifications:
- Previous experience working in a retail environment
- Excellent verbal and written communication skills
- Strong time management and organisational abilities
- Ability to work effectively under pressure and meet deadlines
- High attention to detail
- Enthusiastic, proactive, and positive approach to all tasks.
Our Commitment to Equality: At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club encourages good relations and practices towards different groups and is committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes, or any other person engaged with the club’s activities, has a real and equal opportunity to do so.
Reasonable Adjustment: We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability‑related adjustments during the recruitment process, let us know.
Safeguarding: Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Matchday Retail Sales Assistant in London employer: Cpfc Limited
Crystal Palace Football Club is an exceptional employer, offering a vibrant work culture at the iconic Selhurst Park Stadium. With a commitment to equality, diversity, and inclusion, employees are valued and supported in their growth, while enjoying the thrill of being part of a Premier League team. The flexible 0-hour contract allows for a dynamic work-life balance, making it an ideal opportunity for those seeking meaningful employment in a passionate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Retail Sales Assistant in London
✨Tip Number 1
Get to know the club! Research Crystal Palace Football Club, its history, and values. This will help you connect with the interviewers and show your genuine interest in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these during your chat with us.
✨Tip Number 3
Dress the part! When you come in for an interview, make sure you look smart and presentable. It shows that you take the opportunity seriously and understand the importance of maintaining high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Crystal Palace family!
We think you need these skills to ace Matchday Retail Sales Assistant in London
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your enthusiasm for retail shine through! We want to see that you genuinely enjoy helping customers and have a knack for creating a great shopping experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight any previous retail experience and skills that match what we're looking for, like customer service and time management. It shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Matchday Retail Sales Assistant role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our club there.
How to prepare for a job interview at Cpfc Limited
✨Know Your Stuff
Before the interview, make sure you research Crystal Palace Football Club and its values. Familiarise yourself with their history, current team dynamics, and retail operations. This will show your genuine interest in the role and help you connect your experience to what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations that highlight your communication skills and ability to handle pressure, as these are key in a retail environment.
✨Dress the Part
Even though it’s a retail position, first impressions matter! Dress smartly and appropriately for the interview. You want to convey professionalism while also showing that you understand the club's culture. A touch of team spirit, like wearing club colours, could be a nice touch!
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or what a typical matchday looks like. It shows you’re engaged and serious about the position, plus it gives you valuable insights into the job.
