At a Glance
- Tasks: Engage with fans, serve food and drinks, and create an unforgettable match day experience.
- Company: Join the iconic Crystal Palace Football Club with over 160 years of history.
- Benefits: Earn £13.15 per hour with flexible shifts and a vibrant work atmosphere.
- Other info: Opportunities for growth in a dynamic and inclusive environment.
- Why this job: Be part of the excitement on match days and connect with fellow fans.
- Qualifications: Experience in catering or hospitality and a passion for customer service.
The predicted salary is between 27300 - 27300 £ per year.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: 0-hour, Fixed-Term Contract
Salary/ROP: £13.15
Who we are
We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy – we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role
If you have experience in the catering and events industry or a passion for customer service – we want to hear from you! You will be engaging, enthusiastic and have a thirst to learn and grow. You want to be a part of the buzz and excitement of a match day by being the face of Crystal Palace Football Club and providing excellent service to the customers of our many bars and kiosks. Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 6-8 hours depending on the game.
Responsibilities
- Take initiative and participate in the set‑up of kiosks and bars, stock and supplies
- Welcome guests and take orders
- Process payments on POS devices in an efficient manner
- Maintain counters and fridges with sufficient supplies of stock throughout the service period, as guided by your manager
- Ensure stock rooms and areas are organised and clean, to ensure easy stock rotation and reconciliation
- Where necessary, assist in the back of house areas: kitchen and food preparation, pot wash and stock deliveries
- Perform clean‑up duties after each shift and ensure that concession stand is sanitized and tidied to a high standard
- Serve alcohol responsibly and follow the club’s Challenge 25 Policy
- Adhere to all Health & Safety policies including the club’s Food Safety Management Systems
- Carry out any other reasonable duties asked of you from within your team and management, including being flexible in covering tasks outside of your role‑specific duties
- Maintain an immaculate personal presentation with a polished professional appearance
- Other duties and responsibilities as required by line manager
- Uphold and promote the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures
Experience, Skills and Qualifications
- A positive attitude and be prepared to help the team
- Experience in catering, hospitality or food service
- Strong customer service and communication skills
- Engaging and easy to talk to
- Reliable, punctual and trustworthy
Equality, Diversity & Inclusion
We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability‑related adjustments during the recruitment process, please contact us.
Safeguarding
Cristal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Matchday Catering Operator/Bartender in London employer: Cpfc Limited
Crystal Palace Football Club offers a vibrant and dynamic work environment at Selhurst Park Stadium, where employees can thrive in a culture of excellence and professionalism. With a commitment to employee growth and a focus on teamwork, staff members enjoy the excitement of match days while providing exceptional service to fans. The club values diversity and inclusion, ensuring that all employees have equal opportunities to succeed and develop their skills in the catering and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Catering Operator/Bartender in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with Selhurst Park Stadium and its layout. This will not only help you feel more confident on match days but also impress your potential employers with your enthusiasm and knowledge.
✨Tip Number 2
Network like a pro! Attend events or matches at the stadium, and don’t be shy to chat with current staff. Building connections can give you insider tips and might even lead to job opportunities. Plus, it shows you’re genuinely interested in being part of the team!
✨Tip Number 3
Show off your customer service skills! During interviews or networking, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your passion for providing excellent service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop about opportunities at Crystal Palace Football Club.
We think you need these skills to ace Matchday Catering Operator/Bartender in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and the catering industry shine through. We want to see that you’re excited about being part of the matchday buzz at Selhurst Park!
Tailor Your CV:Make sure your CV highlights relevant experience in catering or hospitality. We love seeing how your skills align with our needs, so don’t be shy about showcasing your strengths!
Be Professional:Since we value high standards and professionalism, ensure your application is well-structured and free from errors. A polished presentation reflects your commitment to excellence, which is exactly what we’re looking for.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Cpfc Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Matchday Catering Operator/Bartender. Familiarise yourself with the responsibilities listed in the job description, like taking orders and processing payments. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Service Skills
Since this role is all about engaging with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share how you handled difficult situations or went above and beyond for a customer. This will demonstrate your passion for customer service.
✨Dress to Impress
First impressions matter! Make sure you present yourself well, as personal presentation is key in this role. Dress smartly and maintain a polished appearance to reflect the professionalism expected at Crystal Palace Football Club.
✨Be Ready to Adapt
The job requires flexibility, so be prepared to discuss how you can handle various tasks outside your main duties. Think of times when you've had to adapt quickly in a fast-paced environment, especially in catering or hospitality settings. This will show that you're a team player who can thrive on match days.
