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- Tasks: Manage the eCommerce store and enhance customer experience through innovative campaigns.
- Company: Join Crystal Palace Football Club, a historic Premier League team with a vibrant culture.
- Benefits: Enjoy match day tickets, discounts, health benefits, and a volunteering day off.
- Other info: Diverse workplace committed to equality and personal development.
- Why this job: Be part of an exciting team driving eCommerce growth in a dynamic sports environment.
- Qualifications: Experience in eCommerce, strong communication skills, and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Job Location: Selhurst Park Stadium, SE25 6PU
Contract Type: Full‑time
Deadline: 15th May 2026
Who we are: We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites – brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy – we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.
About this role: A new opportunity has arisen for an eCommerce coordinator to join Crystal Palace Football Club. With the recent launching of our new website and as we continue to elevate our E‑commerce offering, this role will be vital in delivering an amazing customer experience, expanding our reach and supporting growth. You will be proactive, hardworking and be used to working to tight deadlines whilst overseeing the day‑to‑day management and performance of the Ecommerce Store (shop.cpfc.co.uk), to plan and prepare product campaigns to maximise sales.
Responsibilities
- Manage relationship with online store provider (RSS), ensuring that the site is functional and improvements are made
- Be responsible for the day‑to‑day management and performance of the ecommerce store, including:
- Product insertion
- Managing the home page
- Ensuring listing accuracy and depth
- Driving ecommerce promotional advertising in line with retail campaigns
- Monitoring sales performance alongside budget
- Monitoring customer orders and returns quickly and accurately using the fully integrated order processing and stock management IT system
- Managing sample product photoshoots and maintaining product photography library
- Check orders and dispatch details and end of day checks
- Liaise with pickers
- Answer customer queries via email and telephone regarding order queries and product information
- Work in the warehouse when required
Experience, Skills and Qualifications
- At least a year of e‑commerce or online marketing experience
- A strong understanding of the customer journey and getting the customer to the right information
- Excellent written communication skills
- Excellent time management, organisational and prioritisation skills
- Third level education in a relevant degree
- Detail orientated
- Enthusiastic and self‑motivated
- Highly commercial with strong numerical and analytical skills
- Able to work to tight deadlines
Benefits
- Complimentary match day ticket
- Reward and Discount Scheme through our Tech Scheme and Simple Health app
- Health and Wellbeing benefit scheme
- 20% Discount in our Retail Stores
- Discounts in various gyms through GymFlex
- Volunteering Day – 1 Workday off to support a charity of your choice
- Travel Season Ticket loan
- Holiday allowance: 25 Days
Our Commitment to Equality
At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club does this by encouraging good relations and practices towards different groups and is committed to promoting employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.
Reasonable Adjustment
We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone. If you require disability‑related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability‑related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.
Safeguarding
Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
Ecommerce Coordinator employer: Cpfc Limited
Contact Detail:
Cpfc Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Coordinator
✨Tip Number 1
Get to know the club! Research Crystal Palace Football Club, its values, and its recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend club events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to eCommerce. Think about how your skills align with the role and be ready to share specific examples of your past successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Crystal Palace.
We think you need these skills to ace Ecommerce Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Coordinator role. Highlight your relevant experience in e-commerce and online marketing, and show us how you understand the customer journey. This will help us see why you're the perfect fit!
Show Off Your Skills: We want to know about your excellent written communication skills and your knack for time management. Use specific examples from your past experiences to demonstrate these skills, so we can picture you thriving in our team.
Be Enthusiastic!: Let your passion for e-commerce and football shine through in your application. We love candidates who are self-motivated and enthusiastic about contributing to our club's success. A little personality goes a long way!
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re serious about joining the Crystal Palace family!
How to prepare for a job interview at Cpfc Limited
✨Know Your E-commerce Stuff
Make sure you brush up on your e-commerce knowledge before the interview. Understand the customer journey and be ready to discuss how you can enhance it. Familiarise yourself with the latest trends in online retail, especially those relevant to sports merchandise.
✨Showcase Your Analytical Skills
Since the role involves monitoring sales performance and managing budgets, be prepared to talk about your experience with data analysis. Bring examples of how you've used analytics to drive sales or improve customer experiences in previous roles.
✨Demonstrate Your Team Spirit
Crystal Palace Football Club values teamwork, so highlight your ability to collaborate with marketing colleagues and licensed partners. Share specific instances where you successfully worked with others to achieve a common goal, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations, like managing product campaigns or dealing with customer queries. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and attention to detail.