At a Glance
- Tasks: Oversee daily facilities operations and ensure a smooth, safe workplace.
- Company: Dynamic corporate environment in Manchester with a focus on teamwork.
- Benefits: Competitive salary, benefits package, and opportunities for career advancement.
- Other info: Hands-on role with a chance to lead a small team.
- Why this job: Join a fast-paced team and make a real impact on workplace efficiency.
- Qualifications: Experience in facilities management and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
Location: Manchester
Salary: Competitive + benefits
Hours: Full-time
Contract: Permanent
Are you an experienced Facilities professional ready to take the next step in your career? We’re looking for a Senior Facilities Coordinator to join our Manchester team and play a key role in delivering first-class FM services across a busy corporate environment.
This is a hands-on, fast-paced role where you’ll oversee day-to-day facilities operations, supervise a small team, manage suppliers, and ensure our workplace runs smoothly, safely and efficiently.
What you’ll be doing
- Working closely with the Regional Facilities Coordinator and Facilities Manager, you will:
- Deliver and monitor FM service lines including cleaning, security, reception, air-con, building maintenance, waste, washrooms, vending, plants, pest control and more.
- Carry out daily floor checks to ensure all shared areas are tidy, safe and well presented.
- Oversee MFDs, stationery supplies, printing and scanning requests.
- Ensure tea points and vending areas are clean, stocked and operational.
- Support the delivery of business continuity, fire safety and first-aid procedures.
Facilities Coordinator (Customer Service) employer: CPC Consulting
Join our dynamic Manchester team as a Senior Facilities Coordinator, where you'll thrive in a supportive work culture that prioritises employee growth and development. We offer competitive salaries and comprehensive benefits, alongside opportunities to enhance your skills in a fast-paced corporate environment, ensuring that every day is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Coordinator (Customer Service)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CPC Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CPC Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Coordinator (Customer Service)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CPC Consulting:Your cover letter is your chance to shine! Tell us why you want to work at CPC Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CPC Consulting!
How to prepare for a job interview at CPC Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
