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- Tasks: Engage customers and guide them through booking unforgettable culinary experiences.
- Company: Join a dynamic team at Cozymeal, transforming culinary moments worldwide.
- Benefits: Remote work, competitive salary, high earning potential, and growth opportunities.
- Other info: Be part of a positive team culture that celebrates your achievements.
- Why this job: Make a real impact by connecting people with amazing food experiences.
- Qualifications: 3+ years in customer support or sales, excellent communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Discover and book unforgettable culinary experiences: handsâon cooking classes, privateâchef meals, guided food tours, wine tastings and teamâbuilding events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a dateânight sushi lesson or anniversary chef'sâtable dinner, to an interactive dinner party with friends, a corporate pastaâmaking challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly.
In addition to providing customers access to worldâclass culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.
Serving both customers and our culinary partners is our top priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
About the Role
The Customer Happiness Specialist plays a key role in supporting Cozymeal's growth by engaging prospective clients while also delivering a highâquality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and postâbooking support.
Responsibilities
- Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking
- Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals
- Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time
- Deliver highâquality customer support by responding to inquiries, resolving issues and ensuring a seamless preâ and postâbooking experience
- Own customer communication endâtoâend including followâups, confirmations and proactive updates
- Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings
- Support partner (chef/venue) inquiries related to the platform, bookings and operational needs
- Maintain accurate CRM records including lead status, customer interactions and booking details
- Collaborate crossâfunctionally with various team members to ensure smooth handoffs and consistent service
- Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams
Requirements
- 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phoneâbased interactions
- Goalâoriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience
- Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently
- Strong time management and ability to work independently in a remote/home office environment
- Highly organized, detailâoriented and coachable, with the ability to manage multiple conversations, bookings and followâups simultaneously
- Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
- Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently
- Experience in culinary, hospitality, events, travel or marketplace environments
- Experience as an event manager, travel agent or reservations manager a plus but not required
What We Offer
- A fixed base rate plus high earning potential through commissions
- The freedom to work remotely from anywhere in the world
- Unlimited opportunities to grow your role as you deliver results
- The chance to collaborate with and learn from industry leaders
- A positive, driven team culture where your achievements are recognized and rewarded
Location: London, ON or anywhere in the world. This is a fully remote role and qualified candidates worldwide may apply.
If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!
Customer Happiness Specialist (London, ON - Remote Role Possible) employer: Cozymeal, Inc.
Contact Detail:
Cozymeal, Inc. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Happiness Specialist (London, ON - Remote Role Possible)
â¨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their culinary experiences and customer service ethos. This will help us connect with the interviewers and show that weâre genuinely interested.
â¨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your experience in customer support and sales, especially how youâve handled inquiries and resolved issues in the past.
â¨Tip Number 3
Show off your personality! The Customer Happiness Specialist role is all about connecting with clients. Be yourself during the interview and let your passion for customer service shine through. We want to see your enthusiasm for creating memorable experiences!
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation and keeps you fresh in their minds. Plus, itâs a great chance to reiterate why youâd be a perfect fit for the role!
We think you need these skills to ace Customer Happiness Specialist (London, ON - Remote Role Possible)
Some tips for your application đŤĄ
Show Your Passion for Culinary Experiences: When writing your application, let your love for food and culinary adventures shine through! Share any personal experiences or favourite dishes that connect you to the role of Customer Happiness Specialist.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We want to see how you can engage customers and enhance their booking experience!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and get you in the running for this exciting role.
How to prepare for a job interview at Cozymeal, Inc.
â¨Know the Culinary Scene
Familiarise yourself with the culinary experiences offered by the company. Research popular classes, chefs, and events they provide. This will not only show your enthusiasm but also help you tailor your responses to demonstrate how you can enhance customer happiness.
â¨Showcase Your Communication Skills
As a Customer Happiness Specialist, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to build rapport and guide customers through their inquiries.
â¨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your approach to understanding customer needs and how youâve removed friction in their experience. This will illustrate your capability to deliver high-quality support.
â¨Be Metrics-Driven
Understand the importance of performance metrics in this role. Be ready to discuss how you've met or exceeded targets in previous positions. Showing that you're goal-oriented and motivated by results will resonate well with the interviewers.