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- Tasks: Engage customers and guide them through booking unforgettable culinary experiences.
- Company: Join a dynamic team at Cozymeal, transforming culinary moments worldwide.
- Benefits: Competitive base salary, commission potential, and remote work flexibility.
- Why this job: Make a real impact by connecting people with amazing food experiences.
- Qualifications: 3+ years in customer support or sales, excellent communication skills.
- Other info: Enjoy unlimited growth opportunities and a supportive team culture.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Discover and book unforgettable culinary experiences: handsâon cooking classes, privateâchef meals, guided food tours, wine tastings and teamâbuilding events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a dateânight sushi lesson or anniversary chef'sâtable dinner, to an interactive dinner party with friends, a corporate pastaâmaking challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly.
In addition to providing customers access to worldâclass culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.
Serving both customers and our culinary partners is our topâpriority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
About the Role
The Customer Happiness Specialist plays a key role in supporting Cozymeal's growth by engaging prospective clients while also delivering a highâquality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and postâbooking support.
- Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking
- Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals
- Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time
- Deliver highâquality customer support by responding to inquiries, resolving issues and ensuring a seamless preâ and postâbooking experience
- Own customer communication endâtoâend including followâups, confirmations and proactive updates
- Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings
- Support partner (chef/venue) inquiries related to the platform, bookings and operational needs
- Maintain accurate CRM records including lead status, customer interactions and booking details
- Collaborate crossâfunctionally with various team members to ensure smooth handoffs and consistent service
- Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams
Requirements
- 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phoneâbased interactions
- Goalâoriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience
- Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently
- Strong time management and ability to work independently in a remote/home office environment
- Highly organized, detailâoriented and coachable, with the ability to manage multiple conversations, bookings and followâups simultaneously
- Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
- Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently
- Experience in culinary, hospitality, events, travel or marketplace environments
- Experience as an event manager, travel agent or reservations manager a plus but not required
What We Offer
- A fixed base rate plus high earning potential through commissions
- The freedom to work remotely from anywhere in the world
- Unlimited opportunities to grow your role as you deliver results
- The chance to collaborate with and learn from industry leaders
- A positive, driven team culture where your achievements are recognized and rewarded
Location: Liverpool, UK or anywhere in the world. This is a fully remote role and qualified candidates worldwide may apply.
If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!
Customer Happiness Specialist (Liverpool, UK - Remote Role Possible) employer: Cozymeal, Inc.
Contact Detail:
Cozymeal, Inc. Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Happiness Specialist (Liverpool, UK - Remote Role Possible)
â¨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their culinary experiences and customer service approach. This will help us connect with the interviewers and show that weâre genuinely interested in making customers happy.
â¨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help us feel more confident when handling inquiries and showcasing our problem-solving skills during the interview.
â¨Tip Number 3
Show off your personality! When weâre chatting with potential employers, let our passion for customer happiness shine through. Share personal stories about how weâve gone above and beyond for customers in the pastâitâll make us memorable!
â¨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows our appreciation and keeps us on their radar. Plus, itâs a great chance to reiterate our excitement about the role and how we can contribute to their mission.
We think you need these skills to ace Customer Happiness Specialist (Liverpool, UK - Remote Role Possible)
Some tips for your application đŤĄ
Show Your Passion for Culinary Experiences: When writing your application, let your love for food and culinary adventures shine through! Share any personal experiences or stories that highlight your enthusiasm for cooking classes, food tours, or unique dining experiences.
Tailor Your Application to Us: Make sure to customise your application to fit the Customer Happiness Specialist role. Highlight your relevant experience in customer support or sales, and how it aligns with our mission of creating unforgettable culinary moments for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see how you meet the requirements and what you can bring to our team.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity to join our team!
How to prepare for a job interview at Cozymeal, Inc.
â¨Know the Company Inside Out
Before your interview, take some time to research the company and its culinary experiences. Understand their mission, values, and the types of events they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
â¨Showcase Your Communication Skills
As a Customer Happiness Specialist, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved customer issues or guided clients through a process in previous roles.
â¨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in this role, such as handling an unhappy customer or recommending a culinary experience based on specific preferences. Prepare your responses to these situations to demonstrate your problem-solving skills and customer-centric approach.
â¨Ask Insightful Questions
At the end of the interview, donât forget to ask questions! Inquire about the team culture, how success is measured in the role, or what challenges the company is currently facing. This shows that you're engaged and thinking critically about how you can contribute.