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- Tasks: Engage clients, recommend culinary experiences, and ensure seamless booking support.
- Company: Join a vibrant team at Cozymeal, transforming culinary moments into unforgettable memories.
- Benefits: Competitive base salary, commission potential, remote work flexibility, and growth opportunities.
- Why this job: Be part of a dynamic team that values customer happiness and culinary creativity.
- Qualifications: 3+ years in sales or customer support, excellent communication skills, and a passion for food.
- Other info: Work remotely from anywhere and collaborate with industry leaders.
The predicted salary is between 30000 - 40000 £ per year.
Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly.
In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. Serving both customers and our culinary partners is our top priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
About the Role
The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high-quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post-booking support.
- Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking
- Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals
- Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time
- Deliver high-quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre- and post-booking experience
- Own customer communication end-to-end including follow-ups, confirmations and proactive updates
- Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings
- Support partner (chef/venue) inquiries related to the platform, bookings and operational needs
- Maintain accurate CRM records including lead status, customer interactions and booking details
- Collaborate cross-functionally with various team members to ensure smooth handoffs and consistent service
- Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams
Qualifications
- 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone-based interactions
- Goal-oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience
- Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently
- Strong time management and ability to work independently in a remote/home office environment
- Highly organized, detail-oriented and coachable, with the ability to manage multiple conversations, bookings and follow-ups simultaneously
- Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
- Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently
- Experience in culinary, hospitality, events, travel or marketplace environments
- Experience as an event manager, travel agent or reservations manager a plus but not required
Benefits
- A fixed base rate plus high earning potential through commissions
- The freedom to work remotely from anywhere in the world
- Unlimited opportunities to grow your role as you deliver results
- The chance to collaborate with and learn from industry leaders
- A positive, driven team culture where your achievements are recognized and rewarded
Location: Glasgow, UK or anywhere in the world. This is a fully remote role and qualified candidates worldwide may apply. If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!
Customer Happiness Specialist (Glasgow, UK - Remote Role Possible) employer: Cozymeal, Inc.
Contact Detail:
Cozymeal, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Specialist (Glasgow, UK - Remote Role Possible)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their culinary experiences and customer service approach. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your experience aligns with the Customer Happiness Specialist role. Think about specific examples where you've turned a customer’s frown upside down or made a booking process smoother.
✨Tip Number 3
Be ready to engage! During your interview, expect to discuss how you would handle various customer scenarios. Show off your problem-solving skills and your ability to connect with clients. Remember, it’s all about making those culinary experiences unforgettable!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. Plus, it shows you’re proactive—just like we are at StudySmarter!
We think you need these skills to ace Customer Happiness Specialist (Glasgow, UK - Remote Role Possible)
Some tips for your application 🫡
Show Your Passion for Culinary Experiences: When writing your application, let your love for food and culinary adventures shine through! Share any personal experiences or stories that highlight your enthusiasm for cooking classes, food tours, or unique dining experiences. We want to see how you connect with our mission!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer support experience and any relevant sales roles you've had. This shows us you're serious about the role and understand what we're looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re proactive and ready to take the first step towards joining our team!
How to prepare for a job interview at Cozymeal, Inc.
✨Know the Culinary Scene
Familiarise yourself with the culinary experiences offered by the company. Research popular classes, chefs, and events in their portfolio. This will not only show your enthusiasm but also help you tailor your responses to demonstrate how you can enhance customer happiness.
✨Showcase Your Communication Skills
As a Customer Happiness Specialist, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during phone and video interactions.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've resolved customer issues or improved their experience. Be ready to discuss these examples during the interview, highlighting your ability to think on your feet and provide solutions that keep customers happy.
✨Emphasise Your Organisational Skills
In a remote role, staying organised is vital. Share how you manage multiple tasks and maintain accurate records. Mention any tools you use, like CRM systems, to keep track of customer interactions and bookings, showcasing your ability to handle the demands of the role.