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- Tasks: Engage clients, recommend culinary experiences, and ensure seamless booking support.
- Company: Join a leading culinary experience platform with a focus on customer happiness.
- Benefits: Competitive base salary, commission potential, remote work, and growth opportunities.
- Why this job: Be part of a team that turns moments into delicious memories worldwide.
- Qualifications: 3+ years in sales or customer support, excellent communication skills, and CRM experience.
- Other info: Dynamic remote role with a positive team culture and recognition for achievements.
The predicted salary is between 30000 - 40000 £ per year.
Discover and book unforgettable culinary experiences: hands-on cooking classes, private-chef meals, guided food tours, wine tastings and team-building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date-night sushi lesson or anniversary chef’s-table dinner, to an interactive dinner party with friends, a corporate pasta-making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly.
In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. Serving both customers and our culinary partners is our top priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
About the Role: The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high-quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post-booking support.
- Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking
- Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals
- Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time
- Deliver high-quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre- and post-booking experience
- Own customer communication end-to-end including follow-ups, confirmations and proactive updates
- Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings
- Support partner (chef/venue) inquiries related to the platform, bookings and operational needs
- Maintain accurate CRM records including lead status, customer interactions and booking details
- Collaborate cross-functionally with various team members to ensure smooth handoffs and consistent service
- Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams
Requirements Include:
- 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone-based interactions
- Goal-oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience
- Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently
- Strong time management and ability to work independently in a remote/home office environment
- Highly organized, detail-oriented and coachable, with the ability to manage multiple conversations, bookings and follow-ups simultaneously
- Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
- Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently
- Experience in culinary, hospitality, events, travel or marketplace environments
- Experience as an event manager, travel agent or reservations manager a plus but not required
What We Offer:
- A fixed base rate plus high earning potential through commissions
- The freedom to work remotely from anywhere in the world
- Unlimited opportunities to grow your role as you deliver results
- The chance to collaborate with and learn from industry leaders
- A positive, driven team culture where your achievements are recognized and rewarded
Location: London, UK or anywhere in the world. This is a fully remote role and qualified candidates worldwide may apply. If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!
Customer Happiness Specialist (London, UK - Remote Role Possible) employer: Cozymeal, Inc.
Contact Detail:
Cozymeal, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Specialist (London, UK - Remote Role Possible)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their culinary experiences and customer service approach. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Happiness Specialist, you'll need to engage with clients confidently. Role-play common scenarios with a friend or family member to get comfortable with guiding customers through the booking process.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you turned a negative customer interaction into a positive one. This will demonstrate your ability to handle inquiries and resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Happiness Specialist (London, UK - Remote Role Possible)
Some tips for your application 🫡
Show Your Passion for Culinary Experiences: When writing your application, let your love for food and culinary experiences shine through. We want to see how excited you are about connecting people with unforgettable moments in the kitchen!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer support or sales. We’re looking for someone who can engage clients and provide top-notch service, so show us how you've done that before!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experience. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at Cozymeal, Inc.
✨Know the Company Inside Out
Before your interview, dive deep into the company’s mission and values. Understand their culinary experiences and how they engage with customers. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. Highlight your ability to balance performance metrics with excellent service, as this is crucial for a Customer Happiness Specialist.
✨Practice Your Communication Style
Since this role involves a lot of interaction via phone and email, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with the format.
✨Be Ready to Discuss Metrics
Familiarise yourself with key performance indicators relevant to customer support and sales. Be prepared to discuss how you've met or exceeded targets in previous roles, as this will demonstrate your goal-oriented mindset.