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- Tasks: Engage clients and guide them through booking unforgettable culinary experiences.
- Company: Join a dynamic team at Cozymeal, transforming culinary moments worldwide.
- Benefits: Remote work, competitive salary, commission potential, and growth opportunities.
- Other info: Be part of a positive team culture that celebrates your achievements.
- Why this job: Make customers happy while connecting them with amazing culinary adventures.
- Qualifications: Experience in customer support or sales, excellent communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Discover and book unforgettable culinary experiences: hands‑on cooking classes, private‑chef meals, guided food tours, wine tastings and team‑building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date‑night sushi lesson or anniversary chef’s‑table dinner, to an interactive dinner party with friends, a corporate pasta‑making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly.
In addition to providing customers access to world‑class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top‑priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high‑quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post‑booking support.
Responsibilities
- Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking
- Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals
- Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time
- Deliver high‑quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre‑ and post‑booking experience
- Own customer communication end‑to‑end including follow‑ups, confirmations and proactive updates
- Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings
- Support partner (chef/venue) inquiries related to the platform, bookings and operational needs
- Maintain accurate CRM records including lead status, customer interactions and booking details
- Collaborate cross‑functionally with various team members to ensure smooth handoffs and consistent service
- Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams
Requirements
- 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone‑based interactions
- Goal‑oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience
- Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently
- Strong time management and ability to work independently in a remote/home office environment
- Highly organized, detail‑oriented and coachable, with the ability to manage multiple conversations, bookings and follow‑ups simultaneously
- Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
- Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently
- Experience in culinary, hospitality, events, travel or marketplace environments
- Experience as an event manager, travel agent or reservations manager a plus but not required
What We Offer
- A fixed base rate plus high earning potential through commissions
- The freedom to work remotely from anywhere in the world
- Unlimited opportunities to grow your role as you deliver results
- The chance to collaborate with and learn from industry leaders
- A positive, driven team culture where your achievements are recognized and rewarded
Location: London, ON or anywhere in the world. This is a fully remote role and qualified candidates worldwide may apply. If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!
Customer Happiness Specialist (London, ON - Remote Role Possible) employer: Cozymeal, Inc.
Contact Detail:
Cozymeal, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Specialist (London, ON - Remote Role Possible)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their culinary experiences and customer service ethos. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling inquiries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples from your past roles where you’ve turned a customer’s frown upside down or driven sales. These anecdotes will highlight your experience and show how you can contribute to customer happiness.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Happiness Specialist (London, ON - Remote Role Possible)
Some tips for your application 🫡
Show Your Passion for Culinary Experiences: When writing your application, let your love for food and culinary adventures shine through. We want to see how you connect with our mission of creating unforgettable experiences for customers.
Tailor Your Application: Make sure to customise your application to highlight relevant experience in customer support or sales. We’re looking for specific examples that demonstrate your ability to engage with clients and resolve issues effectively.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cozymeal, Inc.
✨Know the Culinary Scene
Familiarise yourself with the culinary experiences offered by the company. Research popular classes, chefs, and events they provide. This knowledge will help you engage with interviewers and demonstrate your passion for food and customer happiness.
✨Showcase Your Communication Skills
As a Customer Happiness Specialist, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to build rapport and guide customers through their inquiries.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've resolved customer issues in the past. Think about specific situations where you turned a negative experience into a positive one. This will show your potential employer that you're capable of delivering high-quality support.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple conversations and bookings, be ready to discuss how you stay organised. Share tools or methods you use to keep track of tasks and ensure nothing falls through the cracks, especially in a remote work environment.