At a Glance
- Tasks: Engage clients and guide them through booking unforgettable culinary experiences.
- Company: Join a dynamic team at Cozymeal, transforming culinary moments worldwide.
- Benefits: Competitive base salary, commission potential, and remote work flexibility.
- Other info: Enjoy unlimited growth opportunities and a supportive team culture.
- Why this job: Make customers happy while connecting them with amazing culinary adventures.
- Qualifications: 3+ years in customer support or sales, excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Discover and book unforgettable culinary experiences: hands‑on cooking classes, private‑chef meals, guided food tours, wine tastings and team‑building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date‑night sushi lesson or anniversary chef’s‑table dinner, to an interactive dinner party with friends, a corporate pasta‑making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly.
In addition to providing customers access to world‑class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top‑priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
About the Role
The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high‑quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post‑booking support.
- Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking
- Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals
- Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time
- Deliver high‑quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre‑ and post‑booking experience
- Own customer communication end‑to‑end including follow‑ups, confirmations and proactive updates
- Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings
- Support partner (chef/venue) inquiries related to the platform, bookings and operational needs
- Maintain accurate CRM records including lead status, customer interactions and booking details
- Collaborate cross‑functionally with various team members to ensure smooth handoffs and consistent service
- Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams
Requirements
- 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone‑based interactions
- Goal‑oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience
- Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently
- Strong time management and ability to work independently in a remote/home office environment
- Highly organized, detail‑oriented and coachable, with the ability to manage multiple conversations, bookings and follow‑ups simultaneously
- Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
- Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently
- Experience in culinary, hospitality, events, travel or marketplace environments
- Experience as an event manager, travel agent or reservations manager a plus but not required
What We Offer
- A fixed base rate plus high earning potential through commissions
- The freedom to work remotely from anywhere in the world
- Unlimited opportunities to grow your role as you deliver results
- The chance to collaborate with and learn from industry leaders
- A positive, driven team culture where your achievements are recognized and rewarded
Location Liverpool, UK or anywhere in the world. This is a fully remote role and qualified candidates worldwide may apply. If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!
Customer Happiness Specialist (Liverpool, UK - Remote Role Possible) employer: Cozymeal, Inc.
Cozymeal is an exceptional employer that prioritises both customer satisfaction and employee growth, offering a dynamic remote work environment from Liverpool or anywhere in the world. With a strong focus on collaboration and recognition, employees enjoy unlimited opportunities to develop their skills while contributing to unforgettable culinary experiences. Join a positive team culture where your achievements are celebrated, and you can thrive in a role that combines passion for food with meaningful customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness Specialist (Liverpool, UK - Remote Role Possible)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their culinary experiences and customer service approach. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling inquiries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've turned a challenging customer interaction into a positive experience. This will demonstrate your ability to deliver high-quality support and drive bookings.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Customer Happiness Specialist (Liverpool, UK - Remote Role Possible)
Some tips for your application 🫡
Show Your Passion for Culinary Experiences:When writing your application, let your love for food and culinary adventures shine through! Share any personal experiences or stories that highlight your enthusiasm for cooking classes, food tours, or unique dining experiences.
Tailor Your Application to the Role:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the Customer Happiness Specialist role and how you can contribute to our mission.
Highlight Your Communication Skills:Since this role involves a lot of customer interaction, emphasise your excellent verbal and written communication skills. Give examples of how you've successfully engaged with customers in the past and resolved their issues.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Cozymeal!
How to prepare for a job interview at Cozymeal, Inc.
✨Know Your Culinary Stuff
Brush up on culinary experiences and trends before your interview. Being able to discuss popular cooking classes or unique food tours shows your passion for the industry and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer inquiries or resolved issues in the past. Highlighting your experience in providing high-quality support will demonstrate that you're a great fit for the Customer Happiness Specialist role.
✨Practice Your Communication
Since this role involves engaging with clients via phone, email, and messaging, practice articulating your thoughts clearly and confidently. Role-playing common customer scenarios can help you feel more prepared and relaxed during the actual interview.
✨Be Ready to Discuss Metrics
Familiarise yourself with performance metrics relevant to sales and customer support. Be prepared to discuss how you've met or exceeded targets in previous roles, as this will show your goal-oriented mindset and ability to balance conversion with customer experience.
