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- Tasks: Engage clients and guide them through booking unforgettable culinary experiences.
- Company: Join a vibrant team at Cozymeal, transforming culinary moments worldwide.
- Benefits: Competitive base salary, commission potential, and remote work flexibility.
- Why this job: Make a real impact by connecting people with amazing food experiences.
- Qualifications: 3+ years in sales or customer support, excellent communication skills.
- Other info: Enjoy unlimited growth opportunities and a supportive team culture.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Discover and book unforgettable culinary experiences: hands‑on cooking classes, private‑chef meals, guided food tours, wine tastings and team‑building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date‑night sushi lesson or anniversary chef’s‑table dinner, to an interactive dinner party with friends, a corporate pasta‑making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories - effortlessly.
In addition to providing customers access to world‑class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019. Serving both customers and our culinary partners is our top‑priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.
About the Role: The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high‑quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post‑booking support.
- Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking
- Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals
- Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time
- Deliver high‑quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre‑ and post‑booking experience
- Own customer communication end‑to‑end including follow‑ups, confirmations and proactive updates
- Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings
- Support partner (chef/venue) inquiries related to the platform, bookings and operational needs
- Maintain accurate CRM records including lead status, customer interactions and booking details
- Collaborate cross‑functionally with various team members to ensure smooth handoffs and consistent service
- Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams
Requirements Include:
- 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone‑based interactions
- Goal‑oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience
- Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently
- Strong time management and ability to work independently in a remote/home office environment
- Highly organized, detail‑oriented and coachable, with the ability to manage multiple conversations, bookings and follow‑ups simultaneously
- Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
- Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently
- Experience in culinary, hospitality, events, travel or marketplace environments
- Experience as an event manager, travel agent or reservations manager a plus but not required
What We Offer:
- A fixed base rate plus high earning potential through commissions
- The freedom to work remotely from anywhere in the world
- Unlimited opportunities to grow your role as you deliver results
- The chance to collaborate with and learn from industry leaders
- A positive, driven team culture where your achievements are recognized and rewarded
Location: Birmingham, UK or anywhere in the world. This is a fully remote role and qualified candidates worldwide may apply. If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!
Customer Happiness Specialist (Birmingham, UK - Remote Role Possible) employer: Cozymeal, Inc.
Contact Detail:
Cozymeal, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Specialist (Birmingham, UK - Remote Role Possible)
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their culinary experiences and customer service ethos. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling inquiries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've gone above and beyond for customers. Highlighting these experiences will demonstrate your commitment to customer happiness and your ability to drive bookings.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Happiness Specialist (Birmingham, UK - Remote Role Possible)
Some tips for your application 🫡
Show Your Passion for Culinary Experiences: When writing your application, let your love for food and culinary experiences shine through. Share any personal stories or experiences that highlight your enthusiasm for cooking classes, food tours, or anything related to the culinary world.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer support experience and how it aligns with the role of a Customer Happiness Specialist at Cozymeal.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cozymeal, Inc.
✨Know Your Culinary Stuff
Brush up on culinary experiences and trends. Familiarise yourself with different cooking classes, food tours, and events that the company offers. This will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight how you maintained a positive attitude and ensured customer satisfaction, as this is key for a Customer Happiness Specialist.
✨Practice Your Communication
Since you'll be engaging with clients via phone, email, and messaging, practice articulating your thoughts clearly and confidently. Role-play common customer scenarios to demonstrate your ability to build rapport and guide customers through the booking process.
✨Be Ready to Discuss Metrics
Understand the importance of performance metrics in sales and customer support. Be prepared to discuss how you've met or exceeded targets in previous roles, and think about ways you can contribute to driving bookings and revenue in this new position.