At a Glance
- Tasks: Lead the showroom, enhance customer experience, and drive sales.
- Company: Exciting UK furniture start-up redefining design-led interiors.
- Benefits: Flexible hours, supportive culture, and growth opportunities.
- Other info: Fast-paced start-up culture with entrepreneurial spirit.
- Why this job: Shape the future of a brand while working in a creative environment.
- Qualifications: Sales experience and strong communication skills preferred.
The predicted salary is between 31500 - 38500 £ per year.
About Cozmo
Cozmo is an exciting UK furniture start-up redefining how people discover, experience and buy considered, design-led furniture. We believe beautiful interiors should be accessible, personal and thoughtfully made. As a small and ambitious team, we move fast, think creatively and care deeply about our customers and our brand. This is a unique opportunity to play a key leadership role in shaping the in-showroom experience with a clear path to managing multiple Cozmo showrooms and building a sales team.
The role
You will be the face, voice and guardian of the Cozmo customer experience. You will take ownership of the showroom day-to-day, fully manage how it looks, how it runs, how customers are welcomed, how sales are followed up, and how the showroom performs commercially.
Key Responsibilities:
- Act as the primary brand ambassador within the showroom, delivering a warm, knowledgeable and design-led customer experience.
- Build strong relationships with customers, understanding their needs and guiding them through the Cozmo range.
- Confidently present products, materials, finishes and design options, using strong product and interior knowledge.
- Drive showroom sales and support customers from first visit through to purchase.
- Track showroom performance, customer feedback and sales opportunities.
- Improve the showroom sales process and make sure no opportunity is missed.
- Maintain impeccable showroom standards, ensuring the space is styled, organised and aligned with the Cozmo brand.
- Manage and convert sales leads from swatch requests, email enquiries, phone calls and online channels.
- Understand the Cozmo product deeply and explain it clearly and naturally.
- Own the customer journey from initial enquiry to post-purchase follow-up, ensuring a seamless and positive experience.
- Handle customer questions, feedback and issues with empathy, professionalism.
- Support order processing, delivery coordination and after-sales care.
Skills & Experience:
- A natural manager who is also strong in sales.
- Conversion-led mindset; retail, showroom or customer-facing experience preferred.
- Excellent communication skills with the ability to build genuine rapport with customers.
- Strong understanding of the customer journey and what great service looks like.
- Good taste and visual awareness; interest in interiors, furniture, design, lifestyle or premium environments.
- Highly organised, reliable and comfortable juggling multiple priorities.
Start-Up, Fast-paced Culture & Mindset:
- Embraces personal challenge and thrives in a fast-moving environment.
- Resilient, self-motivated and proactive.
- Comfortable taking ownership and making decisions.
- Entrepreneurial, curious and solutions-focused.
- Proud to represent and wear the Cozmo brand in everything you do.
Why Join Cozmo?
- Be part of an exciting early-stage brand with big ambitions.
- Play a meaningful role in shaping the customer experience and brand journey.
- Enjoy flexible working hours and a collaborative, supportive team culture.
- Gain exposure to multiple areas of a growing furniture and design business.
Showroom Sales Manager employer: Cozmo
Cozmo is an exceptional employer that fosters a vibrant and creative work culture in the heart of London. With a strong emphasis on employee growth, we offer opportunities for professional development and collaboration with talented individuals in the industry. Join us to be part of a dynamic team where your storytelling skills will shine, and your contributions will directly impact our brand's narrative and engagement.
